SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 5-20 Business days |
Canada, Europe | 5-20 Business days |
Australia, New Zealand | 5-20 Business days |
Central & South America | 5-25 Business days |
Asia | 5-20 Business days |
Africa | 5-25 Business days |
*This doesn’t include our 1-3 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of heston.store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of heston.store.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
After countless trips with subpar shelters, this luxury camping tent was a game-changer. Its spacious design easily housed my family of six, providing us with the comfort we didn't think was possible in the great outdoors. The sturdy construction stood up to a surprise storm, keeping us dry and cozy. It's more than just a tent; it's a home away from home. Highly recommend.
I've always been skeptical about camping, but this tent turned me into a believer! The double-layer protection and waterproof material meant we stayed dry during a downpour, and the reflective mylar material made our tent a beacon of safety at night. It's not just a tent; it's peace of mind in the wilderness. 🌟🌟🌟🌟🌟
As someone who values privacy, I was thrilled with this tent's three-door design. It allowed me and my friends to come and go without disturbing each other. Plus, the fiberglass poles made setup a breeze, despite its size. This tent is the perfect blend of luxury and practicality. A++!
My wife and I decided to give this tent a try after our last camping argument, and wow, what a difference! The pop-up feature meant no more frustrating pole assembly. It's spacious, sturdy, and has made our camping trips pure bliss. This tent saved our camping trips and maybe even our marriage! 😂✨
I'm not an avid camper, but this tent made me one. Setting it up solo in minimal light was a cinch, and it's survived more music festivals and rustic camping trips than I can count. It's spacious, durable, and a fantastic value for the money.
Took this beauty on a standard camping trip and it exceeded all expectations. Easy to set up and break down, and it stood strong through several thunderstorms without a single leak. It's not just a tent; it's a fortress against the elements.
Despite a heavy downpour on our first outing, the tent's waterproofing was impeccable. The interior stayed completely dry, thanks to the double-layer design. It's a bit snug, but it's the coziest and most secure tent I've ever had. Perfect for couples or small families. It's so spacious!!!
This tent is a game-changer for outdoor enthusiasts like myself who prioritize comfort and durability. Its spacious design comfortably accommodates a large group, making it perfect for family camping trips or gatherings with friends. The waterproof and weather-resistant features have proven invaluable during unexpected weather changes, ensuring we stay dry and comfortable. Additionally, the enhanced privacy from the three-door design is a thoughtful touch that adds to the overall camping experience. Setting it up is straightforward, and its stability in windy conditions is impressive. This tent has truly elevated our camping adventures, and I highly recommend it to anyone looking for a reliable, comfortable, and spacious outdoor shelter.
Bought this for my grandson, and he can't stop raving about it. The size is perfect for his adventures, and it's sturdy enough to withstand his energy. It's a quality tent that doesn't break the bank.
As a frequent solo camper, I was looking for something that could offer me space, comfort, and reliability. This tent delivered on all fronts. Its sturdy construction faced high winds without issue, and the reflective material made me feel secure at night. The ease of setup and breakdown is unmatched, making it my go-to for every adventure. It's like having a portable cabin in the wilderness.
It took us a bit to get the hang of setting it up the first time, but now it's a piece of cake. Breaking it down is just as easy, provided you're patient. It's an investment that's paid off in spades for our family's outdoor excursions. We just made it a part of an amazing glamping for two weeks!
Amazing tent! Easy setup, incredible space, and weatherproof. Perfect for family camping. Five stars! ⭐⭐⭐⭐⭐
Finally, a tent that lives up to its promises! The spacious interior is a dream, easily accommodating our group and gear. The weather-resistant features were put to the test on our last trip, and we stayed perfectly dry despite the rain. It's sturdy, reliable, and by far the best tent I've owned.
I was skeptical about the price at first, but this tent proved to be worth every penny. Its spacious design and sturdy construction have withstood several family camping trips now. The fiberglass poles are light yet strong, making setup a breeze. This tent has elevated our camping experiences to a whole new level of comfort and convenience.
As someone who camps frequently in various climates, I've been thoroughly impressed with this tent's four-season compatibility. It's kept me comfortable in both the scorching heat and cooler temperatures, thanks to its double-layer protection and excellent insulation. The reflective mylar material not only adds a layer of safety but also keeps the tent cooler under direct sunlight. Its spacious interior is a luxury, providing ample room for sleeping and storage. The quality of materials and construction is evident, making it a sturdy and reliable choice for any camping enthusiast. This tent has become an essential part of my camping gear, and I can't imagine going on an adventure without it.
This tent transformed our family camping trips into luxury outdoor retreats! Its spacious interior comfortably fits our family, and the weather-resistant materials kept us safe and dry during a sudden rainstorm. Setting it up was intuitive, and the enhanced privacy with multiple doors was a game-changer for us. It's not just a tent; it's an essential part of our camping gear now. Highly recommend for families looking for an upgrade in their camping experience!
The first thing that struck me was how easy this tent was to set up and take down. No more arguments or frustration during setup; it's practically foolproof. The materials feel premium, and it's spacious enough to fit our camping gear comfortably. It's changed the way we camp, for the better.
My friends and I were amazed by how roomy and comfortable this tent was on our recent camping trip! The double-layer protection kept us warm on chilly nights and dry during a surprise shower. It's incredibly durable and looks as good as new even after roughing it in the backcountry. This tent has become a crucial part of our camping essentials.
I've always dreaded camping due to the setup hassles, but this tent changed my mind. It pops up in no time, and the breakdown is just as easy. It's survived multiple camping trips without a hitch, proving its durability and quality. Plus, it's surprisingly roomy and comfortable. A fantastic investment for hassle-free camping.
Initially, setting it up was a puzzle, but now it's straightforward and quick. It's surprisingly roomy and well-made. For its price, it's unbeatable. It's turned me from a camping skeptic into a camping enthusiast.
Best camping investment! Easy to set up, spacious for the whole crew, and weatherproof. Turned our camping game around. 👍
As someone who camps through different seasons, finding a tent that could handle varying weather conditions was crucial. This four-season tent has been a fantastic find, keeping us comfortable in both the heat of summer and the chill of autumn. Its insulation and weather protection are top-notch, and the spacious design is a bonus for longer stays in nature.
Absolutely love this tent! It's roomy, durable, and keeps the rain out. Perfect for family camping trips. Five stars! ⭐⭐⭐⭐⭐
This tent not only meets but exceeds my expectations, offering a blend of luxury, comfort, and practicality that enhances our outdoor adventures. It's an investment that has paid off in countless memorable experiences in nature.
Discovering this tent has transformed my camping experiences from cumbersome to delightful. Its spacious and luxurious design provides more than enough room for my family and our gear, making it feel like a home away from home. The tent's sturdy construction and weather-resistant materials have withstood various weather conditions, ensuring our comfort and safety throughout our trips.
As an avid camper, I've gone through my fair share of tents, but this one stands out. Its spaciousness, durability, and weather resistance make it a reliable companion for any outdoor adventure. The setup is straightforward, and the quality is evident in every detail. It's significantly enhanced my camping experience, and I can't recommend it enough
Beyond impressed. Great size, easy setup, and rock-solid in bad weather. A must-have for campers.
he setup process is surprisingly simple, and the enhanced privacy features, such as the multiple doors, allow for easy access and additional convenience.
Love it! Spacious, durable, and keeps us dry. Best camping purchase we've made. 😊
Incredible tent! Setup is a breeze, it's super spacious and withstands weather like a champ. Makes camping feel like luxury. Highly recommend! 🌟
This tent has good functionality. It's spacious enough for our family gatherings and durable enough to withstand the unpredictable weather. The three-door design is a thoughtful touch, providing privacy and convenience. Setting it up has become a quick and easy task after a few attempts, making our camping trips more enjoyable.
Sturdy and spacious. Survived a storm with zero leaks. Highly recommend!
Quick to pop up, even quicker to love. Made our camping trip effortless and enjoyable. 👍