SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 5-20 Business days |
Canada, Europe | 5-20 Business days |
Australia, New Zealand | 5-20 Business days |
Central & South America | 5-25 Business days |
Asia | 5-20 Business days |
Africa | 5-25 Business days |
*This doesn’t include our 1-3 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of heston.store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of heston.store.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The day I introduced the Multi-Function Air Fryer and Smart Baking Oven into my kitchen marked the beginning of a culinary revolution in my home. As someone who juggles a busy schedule yet strives to serve healthy and delicious meals to my family, this appliance has been nothing short of a miracle. The sleek design in cold gray perfectly complements my kitchen aesthetic, adding a modern touch that I didn't know I needed.From the get-go, the 8L capacity was a standout feature for me. It's spacious enough to prepare meals for my family of four, making meal prep for the week a breeze and even handling the demands of unexpected guests with ease. The 2000W high power feature impressed me the most, delivering quick and even cooking results that have consistently amazed my family and me. Whether I'm air frying chicken wings to golden perfection, baking soft and moist cakes, or grilling steaks, this appliance has executed every task flawlessly.The non-sticky liner has been a game-changer in terms of cleanup. I've always dreaded the aftermath of cooking, but this feature makes cleaning so effortless, encouraging me to experiment with new recipes without worrying about the mess. The visual deep-fried pot is another ingenious addition, allowing me to monitor the cooking process without interrupting it, ensuring perfect results every time.But it's not just about convenience and aesthetics. This Air Fryer and Smart Baking Oven has transformed the way I think about cooking. The versatility it offers, from baking to grilling, has opened up a whole new world of culinary possibilities. I've found myself exploring recipes I never would have attempted before, and the health benefits of cooking with less fat and oil have been a significant plus for my family's diet.
I've been on a health kick, and this air fryer has made it so much easier to stick to my goals. The ability to cook with less oil without compromising on taste has been a game-changer. The high-power ensures quick and even cooking, perfect for my busy schedule. Watching my food cook through the visual deep-fried pot is oddly satisfying, and the easy-to-use controls mean I can try out new recipes without hassle.
The 8L capacity of this air fryer and baking oven combo has transformed how I prepare meals for my family. It's spacious enough to cook a whole chicken or multiple servings of sides, making dinner time a breeze. The non-stick liner is a dream for clean-up, and the versatile cooking modes mean I can fry, bake, and grill using just one appliance. The sleek design is a bonus, making it a stylish addition to my kitchen.
The quick and even cooking has made this my go-to kitchen appliance.
The capacity is amazing for entertaining. Cooks a large batch of appetizers perfectly.
This smart oven has made cooking enjoyable again. Highly recommend!
Experimenting with new recipes has never been more fun and easy.
Welcoming the Multi-Function Air Fryer and Smart Baking Oven into my life has been like discovering a new passion for cooking. The combination of its stylish design, in a striking dark blue, and multifunctional capabilities has made it the heart of my kitchen. It's not just an appliance; it's my culinary partner, enabling me to whip up meals that are both nutritious and indulgent.The large 8L capacity has eliminated the need for multiple cooking batches, allowing me to focus more on perfecting my recipes than on juggling pots and pans. The high power ensures that every dish from the air fryer comes out evenly cooked, with a delightful texture that's hard to achieve with conventional cooking methods. The non-sticky liner not only simplifies cleaning but also supports my aim to cook healthier meals for my family.What sets this air fryer and oven combo apart for me is the ease with which I can switch between cooking modes. One day I'm baking a chocolate cake that comes out moist and rich, and the next, I'm grilling vegetables that retain their crunch and flavor. The visual deep-fried pot feature has been particularly useful for perfecting my homemade fries, allowing me to achieve that ideal crispiness without the guesswork.Investing in this Air Fryer and Smart Baking Oven has not only made cooking more accessible but also more enjoyable. It's given me the freedom to experiment with a wide range of recipes, knowing that I have the technology to back up my culinary adventures. The health benefits, time savings, and the sheer joy of cooking with such a versatile appliance have made it an indispensable part of my daily life.
From crispy fries to a baked lasagna, this appliance does it all.
Love it ❤️❤️❤️❤️❤️
Can't believe how much oil I'm saving. Fried foods are no longer a guilty pleasure.
This appliance has revolutionized my meal prep Sundays. Quick, easy, and healthy!
Cake baking mode is fantastic. My desserts come out moist and fluffy.
Grilled steak in an air fryer? Yes, and it was delicious and perfectly cooked.
The high power feature ensures my meals are cooked evenly every time.
Great tool for kitchen
Saves so much time in the kitchen. Dinner is ready in half the usual time.
Healthier cooking without sacrificing taste. My fried chicken has never been better.
Since integrating the Multi-Function Air Fryer and Smart Baking Oven into my daily cooking routine, every meal has felt like an occasion. The sleek design and innovative features have not only enhanced the functionality of my kitchen but have also inspired a new level of creativity in my cooking. The large 8L capacity and 2000W high power have been fundamental in serving up dishes that are a hit with both family and friends, elevating everyday meals to culinary delights.The convenience of the non-sticky liner has made cleanup so straightforward, encouraging me to use it daily without hesitation. Meanwhile, the visual deep-fried pot has allowed me to monitor my culinary creations with ease, ensuring that every dish is cooked to perfection. The versatility of being able to air fry, bake, and grill in one appliance has expanded my cooking repertoire, allowing me to explore a range of dishes from crispy air-fried vegetables to succulent grilled meats and decadent baked goods, all while maintaining a healthier cooking approach.But beyond its functionality, what truly stands out is the way this appliance has transformed cooking from a chore into a pleasure. The intuitive controls and versatile cooking modes have made it incredibly simple to operate, allowing me more time to enjoy the meals with my loved ones. The stylish design, whether in cold gray or dark blue, has been a conversation starter, making the kitchen the heart of our home.In essence, the Multi-Function Air Fryer and Smart Baking Oven has not just been a purchase; it's been an investment in our health, our time, and our enjoyment of food. It's a must-have for anyone looking to elevate their cooking game, offering a blend of efficiency, versatility, and style that's hard to beat. If you're on the fence about adding this appliance to your kitchen, take it from me: it's a decision you won't regret.
Cooking modes are incredibly versatile. I've baked, fried, and grilled all in one week.
The visual deep-fried pot feature is a game-changer. Love watching my food cook!
Absolutely love the non-sticky liner. Cleanup has never been this effortless.
The 8L capacity is perfect for family dinners. Made meal prep so much easier!