SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 5-20 Business days |
Canada, Europe | 5-20 Business days |
Australia, New Zealand | 5-20 Business days |
Central & South America | 5-25 Business days |
Asia | 5-20 Business days |
Africa | 5-25 Business days |
*This doesn’t include our 1-3 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of heston.store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of heston.store.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This charger is compact and great for travel. It charges my phone and watch effectively. The phone magnet is quite strong, ensuring the phone stays in place, while the watch magnet is a bit weaker. However, the design still secures the watch for charging. It's not the fastest charger, but it's efficient enough to charge a large iPhone overnight.
I purchased this for our regular trips, and it's fantastic. It charges my phone, watch, and airpods easily. It's a huge improvement over dealing with multiple cords and adapters. A must-have for Apple product users.
The best charger on the market. Simple yet extremely useful. Ideal for work, enabling phone charging and video watching simultaneously. It's sturdy, durable, and fulfills its purpose excellently.
I used this charging station right away. It's straightforward, charging my phone, AirPods, and watch simultaneously and quickly. It also looks great on my nightstand. Definitely a 10/10 product.
This is the best charger available. It's simple but extremely useful. Perfect for work, allowing me to charge my phone and even watch videos. It's sturdy and durable, not designed for travel but perfect for its intended use.
Wanted a fast charger for all my Apple devices. This one charges quickly without overheating my phone. It's great for reducing clutter on my side table. Very satisfied with this purchase.
This is the ideal 3-in-1 charger for a nightstand. Compact and sleek, it charges fast and only needs one cable for all devices. I highly recommend it for anyone needing a fast charger for multiple devices.
I really like this product as it eliminates cable clutter and allows charging multiple devices at once. It's easy to set up, aligns easily, and charges relatively fast. Its compact design is great for travel.
Just got this and it charged my iPhone, watch, and airpods without trouble. It's light and slides a bit, but removing the protective plastic from the rubber feet helps. It's a great deal for the price.
Bought this for my son to accompany a gift. It's great for his nightstand, charging his ear pods and watch overnight.
It's great having one charger for all my devices when I travel. It saves me from packing numerous cords and plugs.
The charger works quickly and intelligently with my cable that shows the charging speed. It's a safe and worthwhile purchase.
Now I can charge my AirPod, iPhone, and Apple Watch simultaneously.