SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 5-20 Business days |
Canada, Europe | 5-20 Business days |
Australia, New Zealand | 5-20 Business days |
Central & South America | 5-25 Business days |
Asia | 5-20 Business days |
Africa | 5-25 Business days |
*This doesn’t include our 1-3 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of heston.store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of heston.store.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I recently upgraded my bathroom with this shower set, and it's been an absolute game-changer. The eco-friendly aspect of powering the display with a hydro-generator is brilliant, eliminating the need for batteries or electricity. The polished surface in chic black added a modern touch to my space. The single-handle control makes adjusting the water temperature and flow a breeze, and the ceramic valve core reassures me that this shower set will last for years. Highly recommend!
Absolutely in love with my new rainfall shower set! The eco-powered feature is such a clever idea, making it both environmentally friendly and convenient. Adjusting water temperature has never been smoother, thanks to the ceramic valve core and dual control handle. It's a luxurious upgrade that feels good on so many levels. 😊
Installing it in my home was the best decision I've made for my morning routine. The hydro-powered digital display is a cool feature that shows how innovative bathroom fixtures can be. I chose the elegant black finish, and it looks fantastic. The durability and smooth operation of the ceramic valve core is impressive. It's a top-notch product that I'd recommend to anyone.
I'm thrilled with my purchase of the rainfall shower set. The eco-friendly hydro-power feature is not only good for the planet but also works flawlessly. The digital display adds a touch of luxury, and the single-handle dual control makes it so easy to use. Plus, the ceramic valve core material ensures it's built to last. Love it
This Thermostatic Shower Set is a marvel of modern bathroom technology. The hydro-powered feature for the digital display is ingenious, offering a sustainable and convenient solution. The polished surface is absolutely gorgeous, and the dual control handle is ergonomically designed for easy use. The ceramic valve core adds to its reliability. Definitely worth the investment for a luxurious shower experience.
Very good quality
My bathroom feels like a spa with this rainfall shower set. The hydro-powered digital display is such a cool feature, and I love that it's eco-friendly. The dual control handle is incredibly user-friendly, and the ceramic valve core means I won't have to worry about replacing it anytime soon. It's a fabulous addition to my home. 😍
I never knew a shower could be this enjoyable until I got the rainfall shower set. The digital display powered by water is such a smart and eco-friendly feature. The surface matches my bathroom perfectly. Adjusting the temperature and flow has never been so effortless, thanks to the single-handle control and the smooth operation of the ceramic valve core. It's a game-changer!
The Thermostatic Digital Display Rainfall Shower Set has exceeded my expectations. The hydro-power feature for the digital display is not only eco-friendly but also extremely reliable. The ceramic valve core ensures durability and smoothness in operation. It's an outstanding product that has elevated my shower experience.
I'm really impressed with the eco-friendly design of the rainfall shower set. The polished surface in elegant gray is sleek and modern. The single-handle dual control and ceramic valve core make for a smooth and durable operation. It's a quality product.
The Thermostatic Digital Display Rainfall Shower Set is a standout piece in my bathroom renovation. The hydro-power feature for the digital display shows a commitment to eco-friendly products. The ceramic valve core's smooth operation is a testament to its quality. Highly satisfied with this purchase!
This rainfall shower set is the epitome of modern bathroom luxury. The hydro-powered digital display is innovative and environmentally conscious. I chose the elegant gray finish, and it looks incredible. The single-handle control is so intuitive, making adjustments easy. The ceramic valve core adds to the overall quality, ensuring longevity. It's an exceptional product that has transformed my showering experience.
I can't express how much I adore my new rainfall shower set. The eco-powered digital display is innovative, eliminating the need for external power sources. The ease of temperature and flow adjustment with the single-handle control is remarkable, and the ceramic valve core's durability is a big plus.
I'm all for eco-friendly innovations, so the hydro-powered digital display on this rainfall shower set caught my eye immediately. The chic black finish is timeless and looks amazing. The ease of use with the single-handle dual control and the reliability of the ceramic valve core are impressive. It's a high-quality product that I'd recommend to anyone looking to upgrade their bathroom.
The rainfall shower set is a dream come true. The eco-friendly aspect of the hydro-powered digital display is fantastic, and the polished surface is so beautiful. The dual control handle makes it super easy to adjust the temperature and flow, and the ceramic valve core ensures a smooth operation. It's a luxury that's well worth it!
Absolutely love my rainfall shower set. The hydro-powered display and elegant gray finish make my bathroom look so stylish. Plus, it's super easy to adjust.
This rainfall shower set is a standout. Love the eco-friendly feature. So easy to use and feels super durable.
Can't get enough of my new rainfall shower. The hydro-powered display and luxurious chic black finish are everything. Adjusting the shower is effortless
I'm in love with my new rainfall shower. The eco-powered digital display is so innovative, and the pristine white finish brightens up my entire bathroom. Plus, the dual control handle makes it so easy to find the perfect temperature.
Upgrading to this rainfall shower set was a no-brainer. The eco-powered display and elegant gray finish are perfect. Super convenient and feels built to last.
My bathroom feels like a luxury hotel with this rainfall shower set. The eco-friendly display is gorgeous. So easy to adjust and feels very durable.
The eco-friendly hydro-powered display and timeless chic black finish have transformed my bathroom. It's easy to use and feels very high quality.
This rainfall shower set is luxury redefined. Love the eco-powered display and how the elegant gray matches my bathroom. It's intuitive and built to last.
Impressed with the eco-design of this shower set. The hydro-powered display is genius, and the elegant gray looks sleek. Plus, the operation is smooth and reliable.
Feels like a spa with this rainfall shower. The hydro-powered display and pristine white finish make my bathroom look so elegant. Super easy to use and durable too. 😍
The hydro-power feature for the digital display is genius. Love the durability of the ceramic valve. It's elevated my shower experience to a whole new level.
I'm all about eco-friendly products, so this rainfall shower set with its hydro-powered display was a must-have. The pristine white finish makes my bathroom feel so serene, and adjusting the water temperature is ridiculously easy. It's like having a bit of luxury at home.
This rainfall shower has totally changed my mornings. The hydro-powered digital display is not just cool; it's eco-friendly. The black finish just seals the deal for me.
The eco-friendly aspect of this rainfall shower set caught my eye, but the black finish and the smooth operation have made me a fan. The digital display powered by water is such a smart feature.
Never knew showers could be this luxurious until I got this set. The water-powered display and effortless temperature control are game-changers. Plus, the elegant gray fits my bathroom perfectly.
Just installed the rainfall shower set and it's a dream. The hydro-powered display is a brilliant touch, and the elegant gray finish matches my bathroom perfectly. Love how easy it is to control the temperature and flow. It's turned my bathroom into a spa-like retreat.