SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 5-20 Business days |
Canada, Europe | 5-20 Business days |
Australia, New Zealand | 5-20 Business days |
Central & South America | 5-25 Business days |
Asia | 5-20 Business days |
Africa | 5-25 Business days |
*This doesn’t include our 1-3 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of heston.store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of heston.store.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I have nothing but praise for this device. For years, the idea of investing in a robot vacuum seemed extravagant for something I convinced myself wasn't essential. My standards for cleanliness, especially when it comes to my floors, are quite high. And after adding a dog to the family — one that's supposed to be low-shed but still manages to leave a bit of fur and track dirt inside — the need for constant vacuuming became a twice-daily chore. However, since introducing this vacuum into my routine, I've programmed it to run every morning and again after dinner, which has been a game-changer. It operates on its own, freeing me up to tackle other tasks or simply relax. In hindsight, the convenience and time saved have made the investment completely worthwhile.
This is my inaugural venture into the world of robotic vacuums, and I must say, I'm thoroughly impressed with my choice. The technology behind this device is remarkable, offering the ability to map out each room through a smartphone app, track its current location and cleaning progress, and even set schedules and designate areas off-limits. Our multi-story townhouse posed no challenge, as it adeptly created detailed maps for each floor. These maps are customizable, allowing for the segmentation of spaces and naming of rooms for targeted cleaning. I have the flexibility to arrange cleaning sessions in advance or direct the vacuum to specific areas as needed. However, it's worth noting that the vacuum's ability to clean under furniture like beds and dressers depends on the clearance height, which in my case, wasn't sufficient. I've encountered minor issues with the bin emptying process, particularly with cat hair forming clumps that sometimes resist being sucked into the collection bag. This hiccup, though, occurs only about 30-40% of the time and can usually be resolved by manually breaking up the contents of the dustbin. Despite this small snag, my satisfaction with this robotic vacuum remains high.
I can't express enough how thrilled I am with this vacuum! It's been a game-changer in our household. Initially, my husband was skeptical about getting it, but now he's as big a fan as I am, even finding joy in watching it work its magic. This incredible device has simplified our lives significantly. Its performance was so impressive over the holidays that it convinced both my daughter and sister to purchase their own, and they're equally enamored. My daughter, dealing with a two-story home, is even considering getting another one for the upper level. The recommendation came from my other daughter, who has been enjoying the convenience of having her floors cleaned on a schedule. As for me, being home, I have the luxury of deploying it as needed. It excels on our mostly wood floors and does wonders in the carpeted bedrooms, leaving them perfectly clean and beautifully lined. The app is user-friendly; my husband easily set up no-go zones around cables. I love the precision with which I can direct it to clean specific areas like the kitchen. Honestly, I have nothing but praise for this vacuum. It's incredible, and I wholeheartedly recommend it to anyone looking for an effortless cleaning solution.
I was amazed by the sophistication of this automated cleaner. Its ability to map out the home for efficient cleaning paths is a testament to its advanced technology. The fact that it can be controlled and monitored from anywhere using a smartphone is incredibly convenient. The regular updates and improvements to its software ensure that it only gets better with time. It's not merely a vacuum; it's a high-tech assistant that takes the chore out of cleaning
This little wonder has exceeded all my expectations. Its compact design belies its powerful cleaning capabilities, effortlessly picking up dirt, dust, and pet hair that our traditional vacuum would struggle with. The battery life is impressive, allowing it to clean the entire house on a single charge. And when it's done, it automatically returns to its charging dock. The level of automation and intelligence it brings to such a mundane task is nothing short of revolutionary. It has genuinely improved our quality of life, making our home cleaner and healthier
As someone who values a tidy home but loathes the monotony of daily vacuuming, this device has been a godsend. It's fascinating to watch it work, methodically covering every inch of the floor, even navigating around chairs and under tables with ease. The convenience of scheduling cleanings through a smartphone app means our home is always guest-ready. Additionally, the customer support for this product has been outstanding, providing peace of mind that any potential issues will be promptly addressed. It's not just a cleaning device; it's a part of the family now
The app control is so convenient. Can start it from anywhere
Its thoroughness is unmatched. Even tackles the hard-to-reach spots effortlessly
I was amazed by how quiet this machine is! It does its job without disturbing anyone, which is perfect for our newborn's nap times. The cleaning power is top-notch, and setting it up was a breeze
This is the best thing I've ever bought for my home. It's diligent, quiet, and the filtration system is excellent, leaving the air feeling cleaner. The convenience of scheduling cleanings cannot be overstated
This little wonder has exceeded all my expectations. Cleans like a pro
I’m amazed at how well it transitions from carpet to hardwood floors
I was skeptical at first, but this gadget has exceeded all my expectations. It efficiently cleans every nook and cranny, and the battery life is impressive. The fact that I can control it with my voice using smart home assistants is just the cherry on top
I can't express enough how much I adore this little helper. It's made keeping my floors clean with two dogs and a toddler much more manageable. The ability to set boundaries for it to work in specific areas is brilliant
This has been a fantastic addition to our home. It's smart enough to navigate around furniture and under beds, ensuring no spot is missed. The dustbin capacity is surprisingly large, which means less frequent emptying. Truly a smart cleaning solution
Incredibly smart, avoids obstacles with ease. Truly impressed by its capabilities
I was initially hesitant to invest in this piece of technology, but it has completely changed my outlook on household chores. With two dogs and a cat, our floors are constantly in need of cleaning. This device navigates through our home with impressive intelligence, avoiding obstacles and efficiently picking up pet hair, dust, and debris. The scheduling feature is a lifesaver, allowing me to set it to clean while we're out, ensuring we always come back to a clean home. The ability to control it remotely through an app adds a level of convenience I didn't know I needed. It's not just a purchase; it's an investment in a cleaner, more pleasant living environment
This device has been a lifesaver for my busy household. It quietly goes about its business, leaving behind impeccably clean floors. The app integration for remote control is incredibly user-friendly and convenient. A must-have for anyone looking to simplify their cleaning routine
The scheduling feature is fantastic. Wakes up to pristine floors every morning
So quiet and efficient, it cleans without disturbing our daily life
Truly amazed by the capabilities of this vacuum. It's thorough, intelligent, and the customization options via the app are incredibly useful. It's taken the chore out of vacuuming, making it something I no longer dread
Effortlessly picks up pet hair. A must-have for animal lovers
Never in my wildest dreams did I imagine I'd become so attached to a household appliance, but here we are. This incredible gadget has freed up so much of my time, allowing me to focus on more important things than vacuuming. It's smart enough to handle different floor types, seamlessly transitioning from hardwood to carpets without missing a beat. The edge cleaning feature ensures that baseboards and corners are just as clean as the center of the room. Plus, the filtration system works wonders for the air quality in our home. It's truly a set-it-and-forget-it solution that keeps our space spotless
This device has been a revelation for our busy family. It keeps the floors immaculate, which is no small feat in our active household. The simplicity of setting it up and letting it do its thing is fantastic
A marvel of technology! It navigates my cluttered apartment with ease, avoiding obstacles and managing cords without getting tangled. The automatic recharging feature means it's always ready to go when I need it
This device has transformed my cleaning routine. The precision with which it tackles dirt and debris is remarkable. Plus, the filter system seems to really help with the air quality. A smart investment for any home
This little machine is a powerhouse! It picks up more than I ever expected, and its slim design allows it to clean under most furniture with ease. The peace of mind it offers is worth every penny
I'm impressed with how well this robot adapts to different floor types, seamlessly transitioning from carpet to hardwood. The app notifications on job completion are a nice touch, keeping me updated on its progress
Love coming home to clean floors without lifting a finger
Saves me so much time. My floors have never looked better
This cleaning device is a game-changer. It's smart, efficient, and the battery life is fantastic. The ease of use and the thoroughness of the cleaning it provides have made it an indispensable part of our home
I was blown away by the efficiency of this robot. It tackles pet hair like a champ and the edge cleaning feature ensures that no corner is left untouched. It's like having an extra set of hands around the house.
This device is a game-changer for my cleaning routine. Highly recommend
Absolutely adore this gadget! It glides across my floors, leaving them spotless