SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 5-20 Business days |
Canada, Europe | 5-20 Business days |
Australia, New Zealand | 5-20 Business days |
Central & South America | 5-25 Business days |
Asia | 5-20 Business days |
Africa | 5-25 Business days |
*This doesn’t include our 1-3 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of heston.store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of heston.store.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've been using this for a month and a half with two cats and absolutely adore it. The setup was a breeze as it arrived mostly assembled; I just needed to add the legs and place the trash bin. It's not too heavy, making it manageable for one person to lift, though the large box size can be awkward to handle. The device can be controlled both manually and via an app, offering convenience and ease of use.
Initially skeptical about the investment in a robotic cat litter pan, I've been pleasantly surprised. Juggling work and a bustling household while managing litter for three cats was a constant hassle. This unit, with its sleek design, has become a standout addition to my laundry room. It was incredibly straightforward to set up and start using. My cats quickly adapted to using it, drawn by its quiet operation and the large, easily maintained waste bin. The integrated deodorant filter and app notifications for usage and maintenance have made this an invaluable purchase.
After two weeks of use, I've encountered no issues. My cat adapted to it immediately after setup. It operates quietly and efficiently disposes of waste, using standard clumping litter. This presents a potential improvement over previous systems I've used, which, while reliable, came with the drawback of costly specialized litter. Its long-term reliability remains to be seen.
My cats are in the process of adjusting, with half already using it within the first two days. It's user-friendly and was simple to assemble. Although it occupies a fair amount of space, its efficient design and operation outweigh any spatial concerns.
Managing litter for three cats, including one with particular habits and another with health issues, has been a challenge. This product has been transformative, offering a hassle-free solution to odor and mess. After a brief adjustment period, all my cats have adopted it. Its ease of maintenance and odor control capabilities have made it a valuable asset in my home.
This product has proven to be a great addition to my office, blending in well and operating without odors. It's more affordable than some alternatives and has been effective from the start. While I haven't explored the app features yet, the overall functionality and early performance are promising.
Despite initial reservations due to the cost, I'm extremely satisfied with this purchase. It serves two cats well, requiring weekly waste removal with minimal odor. An issue arises when the bin fills in my absence, but proactive monitoring can mitigate this.
This has been a perfect fit for my two cats, offering convenience through app notifications and ensuring I'm aware of maintenance needs. It's been a reliable addition to my pet care routine.
This product offers quiet operation and fits neatly into the space of a traditional litter box, making it a worthwhile investment.
Since installation, this device has been excellent, requiring an initial setup with 2.4G internet. It has attracted the curiosity and acceptance of my younger cats, though the oldest has yet to try it. Its continued performance will prove its value as an investment.
The device operates silently, though connecting it to my phone presented some challenges. Properly engaging the connection feature is crucial for app integration.
I wholeheartedly recommend this product for its maintenance ease and significant appeal.
The purchase has been a delight, especially with its simplicity in assembly and cleaning, not to mention its quiet operation and effective odor control.
The device is well-made and spacious, with the only drawback being its compatibility with only 2.4GHz internet connections.
This has been a fantastic purchase, delivering remarkable performance.
My cats adapted instantly, showcasing their approval through playful engagement and frequent use. The device’s effectiveness in odor control and cleanliness has justified its cost.
This litter box has been a game-changer, receiving full approval from my cats and making cleanliness effortless.
Its efficient use of litter and flawless operation make it a standout choice.
This litter box has been a hit with my cat, partner, and me, thanks to its user-friendly design and aesthetic appeal, making it a fitting addition to our living space.
Despite initial skepticism, this product has exceeded expectations, earning the approval of both me and my cats.
After two months of use, I remain satisfied with its performance and reliability.
The product works flawlessly, meeting all expectations.
As an owner of multiple cats and other automatic litter boxes, this one stands out for its speed and efficiency, making it my preferred choice.
Its suitability for larger cats and overall performance are commendable.
Offering silent operation and app-enabled control, this litter box is a hit with my two cats, making it a highly recommended purchase.
Embracing a minimalist approach, this litter box is odor-free and beloved by my cats, enhancing our living environment.