SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 5-20 Business days |
Canada, Europe | 5-20 Business days |
Australia, New Zealand | 5-20 Business days |
Central & South America | 5-25 Business days |
Asia | 5-20 Business days |
Africa | 5-25 Business days |
*This doesn’t include our 1-3 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of heston.store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of heston.store.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I recently upgraded to the E1600T for my large garden, and it's been a game-changer. The setup was a breeze, and controlling it via the app is so convenient. Not only is my lawn looking pristine, but I'm also doing my bit for the environment. It's quiet, efficient, and the brushless motor is definitely a plus. Highly recommend to anyone looking to save time and reduce their carbon footprint.
Absolutely in love with my new lawn mower robot! It's incredibly user-friendly; I had it up and running in no time. The fact that it's energy efficient and environmentally friendly makes me feel good about using it. My garden has never looked better, and I have more time to actually enjoy it. Plus, the peace of mind knowing it's equipped with advanced safety features is priceless. 😊
I've always been skeptical about automated lawn mowers, but the E1600T has completely changed my mind. The efficiency and time-saving aspect is incredible. I set it up once, and now my lawn care is practically hands-off. The energy savings are noticeable, and the quiet operation is a big bonus. Definitely worth the investment
This smart lawn mower is a dream come true for someone with a busy schedule like mine. It's so efficient and easy to use. The WIFI control feature is a game-changer, allowing me to manage my lawn care from anywhere. It's also reassuring to know that it's safe and secure around my home. My lawn has never looked so consistently good!
Took a bit to get it all set up the way I wanted, but now that it's up and running, it's decent. Watching it navigate around has its charm, and it's one less chore for me. Not bad at all.
The E1600T has been an excellent addition to my garden tools. It's not only time-saving but also incredibly energy efficient. The quiet operation is a major advantage, as I can let it run without disturbing the peace of the neighborhood. The anti-theft features give me peace of mind, knowing my investment is protected.
The E1600T is everything I wanted in a lawn mower and more. It's energy efficient, which is important to me, and the brushless motor performs brilliantly. The app control is incredibly convenient, allowing me to manage my lawn care effortlessly. The safety features are comprehensive, making it a smart choice for any garden.
This lawn mower robot has transformed my gardening routine. It's so efficient and easy to control with the app. The time-saving aspect is incredible, giving me more opportunity to relax and enjoy my garden. The environmental benefits and the safety features make it a guilt-free and worry-free choice. Highly satisfied with this purchase.
I'm all for anything that makes life easier and this lawn mower robot does exactly that. The environmental benefits were a big selling point for me, and it hasn't disappointed. It works quietly and efficiently, leaving my lawn looking perfect. The app control is so intuitive and the setup was straightforward. Highly recommend!
I was hesitant to switch to an automated lawn mower, but the E1600T has exceeded my expectations. It's user-friendly, efficient, and environmentally conscious. The setup was simple, and I love being able to control it from my phone. The anti-theft features are a bonus, ensuring it stays safe and sound. My garden is looking better than ever. 😊
Investing in the E1600T was one of the best decisions I've made for my home. It's not only efficient and time-saving but also environmentally friendly. The brushless motor is a standout feature, and the WIFI control makes it so convenient to use. Plus, it operates so quietly. Thumbs up from me!
I adore my new smart lawn mower! It was so easy to set up and I can control it effortlessly with my phone. It's incredibly energy efficient, which is great for my utility bills and the planet. The safety features are top-notch, giving me confidence that it's operating securely. My garden has never looked better!
I was skeptical at first, but this gadget has won me over. Setting it up felt like a breeze, and now, watching it go about its business is oddly satisfying. My garden's never looked better, and I've got more me-time.
Never thought I'd be so excited about a lawn mower, but here we are! The E1600T has saved me so much time and effort. It's super efficient and the brushless motor technology is impressive. Plus, controlling it through WIFI is the ultimate convenience. It's also very safe, which is important to me. A fantastic product all around.
The E1600T is efficient, quiet, and easy to use. The WIFI functionality is a game-changer, and I appreciate the focus on safety and security. It's great knowing I'm reducing my carbon footprint while keeping my lawn looking sharp. Absolutely recommend
I can't express how much I love this smart lawn mower! It's made my life so much easier. The energy efficiency is remarkable, and it's so quiet you barely notice it's running. Setting it up was a breeze, and the WIFI control is so user-friendly.
Totally in love with my new garden helper! The first time I watched it navigate around my garden effortlessly, I was hooked. It's like having a little robot friend who cares as much about my lawn as I do. Plus, the quiet hum it makes? Music to my ears!
Adopting the E1600T for my garden has been a game-changer. It's incredibly efficient, saving me time and energy. The app control is a breeze, making it so convenient to manage my lawn care. The environmental and safety features make it a guilt-free choice for my family. My lawn has never looked so consistently beautiful. I'm thoroughly impressed and would recommend it to anyone!
The E1600T has revolutionized how I care for my lawn. It's incredibly efficient and saves me a ton of time. The environmental aspect is also a big win for me. It operates quietly and the app makes it super easy to control. The advanced safety features are a great addition. Highly recommend to anyone looking to upgrade their lawn care routine.
The E1600T is a standout product for me. It's not just a time-saver; it's also energy efficient and environmentally conscious. The brushless motor is a huge plus, and the quiet operation means I can let it do its thing any time without worry. The app control is intuitive and makes lawn care a breeze. Very happy with my purchase.
Adopting this smart mower has been a delight. I feel a bit like a proud parent, showing off my perfectly manicured lawn to anyone who'll look. It's surprisingly emotional to see something so efficient and quiet make such a big difference in my daily routine.
This lawn mower robot has been a major upgrade for my garden. It's efficient, easy to control, and the safety features are top-notch. I love that it's environmentally friendly and operates so quietly. The WIFI control is incredibly convenient, allowing me to manage everything from my smartphone. My garden has never looked better, and I couldn't be happier. 😊
I've been pleasantly surprised by how much of a difference this little machine has made. It's not perfect, but it certainly makes life a bit easier. The quiet operation is a plus, and it's nice to have one less thing to worry about.
I was blown away by how easy it was to set up and start using the E1600T. It's made lawn care so much easier and more efficient. The energy savings are noticeable, and I appreciate the quiet operation. The safety features are comprehensive, giving me total peace of mind. It's a fantastic tool for anyone serious about lawn care.
The fact that it's environmentally friendly makes me feel good about using it. My lawn looks amazing, and I have more time to enjoy it. The safety features are very reassuring. A fantastic product!
Honestly, I had my doubts, but it's been working out okay. The lawn looks good, and it's one less thing for me to do. I'm not over the moon about it, but I appreciate the extra bit of leisure time it gives me.
I kept an eye on it for the first few runs, half expecting some issues, but it's been fairly reliable. It's nice to have the lawn taken care of automatically, though I do miss the satisfaction of doing it myself sometimes.
Handing over lawn mowing to this little machine has been an interesting experience. It's been mostly good, with a few hiccups here and there. Overall, it's nice to not have to worry about the lawn as much.
It's been a bit of an adjustment, seeing the mower go about its business. It does its job, and I've found myself with a bit more free time on weekends. It's not a game-changer, but it's definitely a convenient tool to have
I was pretty curious about how this would work out, and honestly, it's been nice not having to mow the lawn every weekend. It gets the job done, and I've gotten used to the quiet buzzing around the yard. It's a solid help, for sure.
The E1600T smart lawn mower has truly transformed my weekends. Instead of spending hours on lawn care, I now have more time to spend with my family, all thanks to this incredible device. Its energy efficiency and quiet operation are major pluses, not to mention the easy app control. The peace of mind from its safety and anti-theft features is just the cherry on top. Highly recommend to any homeowner.