SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 5-20 Business days |
Canada, Europe | 5-20 Business days |
Australia, New Zealand | 5-20 Business days |
Central & South America | 5-25 Business days |
Asia | 5-20 Business days |
Africa | 5-25 Business days |
*This doesn’t include our 1-3 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of heston.store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of heston.store.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Gifted this Bed to our grandpa. And he can't stop talking about it. He finds the Steamed Bread Backrest extremely comfortable and supportive for his back. The storage drawers are perfect for his needs, keeping his essentials within reach. He's impressed with the quality and durability of the bed. He rates it a solid 5 stars for comfort and convenience.
Very sturdy and of excellent quality. Initially, I hesitated because there weren't many reviews, but after purchasing two, I absolutely loved them! They're very sleek and each has a drawer on each side. I would definitely recommend this product 10 out of 10 times!
The sturdiness and quality of this bed frame exceeded my expectations. Despite initial reservations due to the limited reviews, I ended up buying two and am thoroughly impressed. The sleek design, complete with a drawer on each side, is a definite plus. Highly recommend!
From the moment I assembled this item, I could tell it was made to endure. The craftsmanship is top-notch, with every component feeling strong and well-constructed. It's been several months, and it still looks and functions as if it's brand new.
My boyfriend assembled this during a Colts game, finding it incredibly straightforward and simple. It enhances our bedroom's aesthetic wonderfully! A small tip: for the drawers, a gentle lift before pulling them out works best. Don't lift too much, just enough for a smooth glide.
This bed frame is exactly as advertised, sturdy, and comfortable for placing a mattress. I adore the drawers for added storage, although I wish they were crafted with a smoother mechanism. Fortunately, having carpet muffles any noise they make while rolling in and out.
I adore the sleek design of this bed and the Steamed Bread Backrest adds a quirky touch. The storage drawers are a lifesaver for small spaces. It's sturdy but assembling it was a bit tricky. Definitely a worthy 4-star purchase.
The storage drawers are a highlight, but be aware that they resemble baskets on wheels rather than being solid. Additionally, the drawers are not near the headboard so you can fully extend then, very convenient if you have bedside tables.
I purchased this bed primarily for its storage capabilities and was amazed at its capacity. I can store everything from bedding and books to my laptop and numerous documents, yet there's still ample room left.
Assembly was a breeze. I would have preferred a slightly taller headboard, but overall, I'm pleased. As a larger couple, my partner and I find the bed remarkably sturdy and supportive.
My aunt recently bought this Queen Size Bed with a Steamed Bread Backrest and she can't stop raving about it. She loves the ample storage space in the drawers, which has helped her organize her linens
I love the unique design and the ample storage space. If only the backrest was adjustable, it would be perfect.
Installing this bed was straightforward. The two storage drawers underneath are a fantastic feature that I absolutely love
This bed is a true gem. The storage drawers are spacious and glide smoothly. I only wish the backrest had a bit more padding for extra comfort
I was immediately impressed with the durable construction of this product. It's evident that high-quality materials were used, giving me confidence in its longevity.
I chose this bed for my guest room and it's a perfect fit, blending seamlessly with the existing decor. I'm absolutely thrilled with this purchase.
This bed is stunningly beautiful and was fairly easy to assemble. Its sturdiness and elegance make it an incredible find!
I love this bed, but the only downside is the material of the backrest, which could be softer
I'm very impressed with how well it's holding up and have no doubts about its longevity
The storage drawers have been a major help in keeping my room tidy.
Stylish and practical . Easy to set up and great for storage
Great bed! Cozy backrest, spacious drawers
Looks good, feels sturdy