SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 5-20 Business days |
Canada, Europe | 5-20 Business days |
Australia, New Zealand | 5-20 Business days |
Central & South America | 5-25 Business days |
Asia | 5-20 Business days |
Africa | 5-25 Business days |
*This doesn’t include our 1-3 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of heston.store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of heston.store.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Absolutely adore these chairs! Simple to put together with well-made rattan and beautifully stained legs. They're so versatile with their neutral design, making them perfect for any decorative touch. Comfortable, high-quality, and super sturdy for cozy spaces or a chat corner. Looks just like the photos.
Completely in love with these chairs. The material is incredibly soft and they're built to last.
Ideal for tight spaces, these armchairs are top-notch in build and comfort. Quality is outstanding.
Assembly was a breeze, and it looks spot-on like its picture. The material's holding up great.
Gorgeous product, through and through.
This chair stole my heart. It's stunning in my apartment, high-quality, and assembling it was straightforward. I'm tempted to get another. It's just perfect and I can't recommend it enough.
Impressed by the quality and beauty of this chair. Offers great value for the price.
Assembly was a cinch, and I'm thrilled with the quality. After some letdowns with other brands, this one was a pleasant surprise with no issues at all.
Fits perfectly as a chic reading nook in any room.
My daughter is thrilled with this chair! Easy assembly and a charming addition to her room.
Cute chairs that matched the pictures exactly and were simple to assemble. They're quite firm, possibly softening over time, but they're great as stylish accent chairs.
Incredibly charming and versatile for any setting.
These have a luxurious look without the hefty price tag. Assembly is straightforward, and they're both comfortable and easy to maintain.
Simple to put together and looks just as expected. The blue color is a hit, packaged well with easy-to-follow instructions.
It's been a hit at my massage practice, adding just the right touch of comfort and style with a throw and pillow. The material is soft and the color is spot-on.
Worth the effort of assembly, which required an extra pair of hands but paid off.
The color came out a tad darker than pictured, yet the chair's quality and ease of assembly are impressive. The material is practical for cleaning, making it ideal for families.
Assembly was straightforward and quick. The materials are premium, offering the perfect balance of firmness and plushness. Only positives to say about this chair!
Unboxing had me worried about missing armrests, but they were cleverly hidden within the cushion. Assembly was easy, with well-organized hardware. A stylish and comfortable choice.
Assembly is as easy as promised, and it's both comfortable and sturdy. The faux leather seat is a practical touch, easier to clean and likely more durable than fabric. Make sure to check dimensions for a perfect fit.