SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 5-20 Business days |
Canada, Europe | 5-20 Business days |
Australia, New Zealand | 5-20 Business days |
Central & South America | 5-25 Business days |
Asia | 5-20 Business days |
Africa | 5-25 Business days |
*This doesn’t include our 1-3 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of heston.store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of heston.store.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Adding this light to my home was a decision that has brought me immense satisfaction. Its elegant design, which cleverly incorporates a mirror with a delicate water spray effect, provides a serene and sophisticated lighting solution that has become the centerpiece of my living area. The quality of light is unparalleled, offering a soft glow that enhances the mood of the room without overpowering it. It's incredibly versatile, fitting seamlessly into various decor styles and serving multiple purposes, from a functional light source to a stunning decorative piece. Its installation was simple, and the durability is apparent, making it an investment I am proud of. The blend of functionality, style, and innovation it offers is something I highly recommend to anyone looking to enhance their living space
I'm thrilled with how this light fixture elevates my bathroom's ambiance. The soft glow it casts, paired with the reflective mirror, creates a stunning visual effect reminiscent of water. It's not just a light; it's a piece of art that enhances the whole room's vibe
Upon installing this lighting fixture in my entryway, I was immediately struck by its stunning visual impact. The mirrored surface, combined with the illusion of gentle water, creates a captivating light display that greets guests with warmth and sophistication. It's more than just a light; it's a piece of art that complements my home's decor with its unique flair. The light it emits is soft yet sufficient, enhancing the ambiance of the space without overwhelming it. Its construction is robust, promising longevity, and its installation was straightforward. This lighting fixture is a testament to the blend of innovation and elegance, making it a cherished addition to my home
Initially, I bought this for its unique aesthetic, but I've come to appreciate its practicality just as much. The quality of light it emits is perfect for detailed tasks like applying makeup or shaving, and the water effect adds a serene vibe to my mornings. It was an investment that has paid off in both utility and beauty
This exquisite piece has become the highlight of my living space. From its sophisticated design to the serene ambiance it creates, I am thoroughly impressed. The mirrored finish adds a touch of elegance, reflecting light in a way that brightens the room beautifully. The unique water effect feature is a true marvel, casting a gentle, calming light that transforms the atmosphere into a tranquil oasis. The quality of craftsmanship is evident, making it a durable addition to my home decor. It was surprisingly easy to install, and I've received countless compliments on its stunning appearance and the warm, inviting light it provides
It's the perfect lighting solution for anyone looking to add a bit of sophistication to their home. The effect is subtle yet impactful, creating a warm and welcoming atmosphere
I never imagined that a single addition to my room could so dramatically elevate its aesthetic. This lighting fixture, with its mirrored backdrop and soft, water-inspired illumination, has done just that. It serves not only as a source of light but also as a focal point of design, drawing the eye with its subtle yet captivating light play. The ambiance it creates is both soothing and luxurious, perfect for unwinding after a long day. Its functionality meshes seamlessly with its artistic design, proving that practicality and beauty can coexist harmoniously. This piece has truly transformed my perception of interior lighting
Finding this light was a game-changer for my apartment. It fits perfectly above my vanity, offering just the right amount of light for getting ready. The water spray design is a delightful detail that makes everyday routines feel more special. It's sturdy, well-made, and adds a touch of elegance to my mornings
I was amazed at how such a simple addition could so drastically improve the look and feel of my bedroom. It's truly stunning
This isn't just a light; it's an experience. The way it illuminates and enhances the room is absolutely divine
This lighting fixture is a true statement piece. It combines functionality with an aesthetically pleasing design that mimics the tranquility of water. The mirrored background enhances its luminosity, making my space feel brighter and more welcoming
Absolutely love this light! It's not only functional but incredibly stylish. The mirrored effect combined with the water spray illusion adds a luxurious feel to my space. It's easy to install, and the quality is evident. It perfectly complements my decor while providing the ideal lighting
Impressed by the craftsmanship of this light. It's a blend of elegance and functionality, with a design that mimics the soothing qualities of water. The mirror amplifies the light beautifully, making my bathroom look and feel more spacious
The light this fixture emits is incredibly flattering, especially in a bathroom setting. It makes morning routines more pleasant
Finding this was a game-changer for my interior design. It perfectly complements my modern aesthetic while adding a unique twist
I've received so many compliments on this light. It's not just its looks; the quality of light it emits is perfect for cozy evenings
Innovative design, enhances room beautifully
This exquisite light fixture has brought a touch of sophistication to my home. The mirrored surface and water spray effect create a serene ambiance that's perfect for winding down after a long day. It's both a practical source of light and a decorative masterpiece
Absolutely love the reflective elegance
From the moment I installed this light, my space was transformed. The gentle illumination it provides, combined with the reflective mirror and water-like design, makes for a stunning visual experience. It's the perfect blend of elegance and whimsy
Thrilled with this purchase! The light casts a soft, ambient glow that's ideal for my living space, and the water spray effect adds a unique, decorative touch. The mirror component not only enhances the light output but also adds a luxurious element to the design
This lighting solution is perfect for anyone looking to add a bit of luxury to their home. It's stylish, modern, and incredibly chic
From the moment I turned it on, the room transformed. The light is soft yet sufficient, and the water effect is simply mesmerizing
This lighting fixture exceeded my expectations. The mirror effectively doubles the soft, ambient light, creating a soothing atmosphere reminiscent of flowing water. It's a versatile piece that adds a significant aesthetic upgrade to any room
Creates a tranquil atmosphere effortlessly
I was searching for something unique for my home, and this light fits the bill perfectly. The water spray illusion is captivating, and the mirrored background adds depth and elegance to the room. It provides just the right amount of light, making it both a functional and stylish choice
It's rare to find a piece that combines style with functionality so seamlessly. The gentle light and beautiful design have made my space feel more inviting
Brings a luxurious touch, very satisfied
Sophisticated look, impressive functionality
Installing this light has made such a difference in my bathroom. The quality of light is excellent for personal grooming, and the water spray design adds a peaceful, luxurious feel. It's a durable, well-designed product that I highly recommend
Durable, with a mesmerizing light effect
Eye-catching, makes a statement
I appreciate how this lighting adds a touch of elegance to my space, with its mirrored finish and gentle illumination
The quality of this product exceeded my expectations. It's not just a light; it's an upgrade to any room's aesthetics
Perfect ambiance, truly unique design
I adore the tranquil atmosphere this light creates in my ensuite bathroom. The mirror feature cleverly amplifies the light, making the space feel larger and more luxurious, while the water effect adds an element of tranquility. It's a high-quality product that was easy to install, and it's been reliable and effective in daily use
Never have I thought a lighting fixture could serve as a conversation starter until I installed this piece. Its combination of a mirror and a water spray effect is both innovative and charming, casting a gentle glow that complements my home's aesthetic perfectly. It's been a joy to see how it not only enhances the look of my living area but also improves functionality.
This light fixture is a conversation starter. Its sophisticated design and soothing light effect have impressed everyone who's seen it
Gorgeous, adds a spa-like feel
Stunning visual effect, easy installation
This fixture has been a wonderful addition to my home decor. It illuminates my space with a warm, gentle light while the water spray effect and mirrored surface add a level of sophistication and style. It's practical, beautiful, and easy to install
I couldn't be happier with this light. It combines a sleek design with a functional purpose, offering the perfect lighting solution for my needs. The water effect is soothing, and the mirror adds a touch of glamour. It's a fantastic product that truly enhances the ambiance of my space
Transformed my room; elegant and serene
The installation was a breeze, and the immediate impact on my room's ambiance was noticeable. It's both functional and a piece of art
I was looking for something to elevate my home decor, and this was it! The reflection and light quality are unmatched
Sleek design, provides ample light
Functional art, elevates the space
The unique water effect of this light brings a tranquil vibe to my living room, mimicking the calming presence of nature indoors
Absolutely thrilled with this purchase! It casts the perfect light and the mirrored effect is stunning, making my space feel bigger and brighter
Delivers a peaceful, soft glow
This elegant fixture added a serene glow to my bathroom, creating a spa-like atmosphere that's both relaxing and luxurious
Enhances decor with minimalistic flair