SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 5-20 Business days |
Canada, Europe | 5-20 Business days |
Australia, New Zealand | 5-20 Business days |
Central & South America | 5-25 Business days |
Asia | 5-20 Business days |
Africa | 5-25 Business days |
*This doesn’t include our 1-3 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of heston.store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of heston.store.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Just got this incredible couch for our living room, and it's like sitting on a cloud! Its unique, plush design not only adds a whimsical touch to our decor but also offers unparalleled comfort. The soft, cushiony feel makes it the perfect spot for lounging on lazy afternoons. I was pleasantly surprised by how well it supports my back while still feeling like a cozy hug. It's definitely become the favorite seat in the house
I was on the hunt for a statement piece for our newly renovated family room, and I stumbled upon this gem. Its distinctive, fluffy appearance caught my eye, but the comfort it provides won me over. It’s like sinking into a dream every time I sit down. Plus, it’s spacious enough to fit the whole family for movie nights. I'm beyond happy with this purchase; it's both a conversation starter and a haven of comfort
Never have I ever thought a piece of furniture could bring so much joy and comfort into our home. This sofa, with its soft, enveloping cushions, feels like being cradled in softness. The design is so unique, it transforms the entire vibe of our living space into something out of a fairytale. It's surprisingly durable too, handling the daily chaos of kids and pets with grace. A total win in my book
I was skeptical about buying furniture online, but this piece exceeded all my expectations. It arrived looking exactly as whimsical and inviting as in the pictures. The first time I sat down, I was amazed by how it seemed to conform to my body, offering support and softness in all the right places. It's become my go-to spot for reading and unwinding after a long day. Absolutely adore it
This sofa is the epitome of luxury and comfort combined. From its visually stunning design that mimics the softness of clouds to the actual sitting experience that feels like being enveloped in a gentle embrace, it's a masterpiece. It has uplifted the ambiance of my living area, making it look like a high-end lounge. Even my friends can't stop talking about how comfortable and stylish it is. Best purchase ever
My partner and I were looking for something out-of-the-box for our apartment, and this sofa has been a delightful addition. Its quirky, soft design not only makes a bold statement but also offers a comfort level that I didn't think was possible with furniture. Curling up on it with a good book has become my favorite pastime. It's sturdy, yet feels like you're floating on air. Highly recommend!
I was pleasantly surprised by this couch; it fits my living room space perfectly. It’s a wonderful addition to my home.
It took me a long time to decide on a couch, but choosing this one last minute exceeded my expectations. The fabric is high quality, the cushion is super comfy and soft, and it's true to color. Perfect for small spaces or apartments, it looks and feels expensive. I absolutely love it.
The quality of this sofa is outstanding. Its craftsmanship and material are top-notch. I found it quite easy to assemble and maintain, especially for pet owners. The seat is bouncy and supportive, making it comfortable for long periods of sitting. I highly recommend it!
This couch is not only super cute but also incredibly soft. Although the seats aren't very deep and the couch itself isn't very tall, these aspects don't detract from its comfort. I spent a few hours reading on it last night and found it very comfortable the entire time.
This couch is very cute, though smaller and shorter than I anticipated. It's not as high as you might think, so I suggest checking the measurements closely! That's why I'm giving it a 4-star rating.
I absolutely love this sofa. It looks exactly like the picture and the quality and size are perfect. It wasn't hard to assemble and is very comfortable.
I adore this couch! It's contemporary, chic, and stylish. It is a bit low to the ground, but the design compensates for that. Additionally, it's incredibly easy to assemble.
I picked this up for my bedroom, specifically wanting a couch that I could share with my dog. This little couch is PERFECT for that, although I can still see all the hairs on it.
I'm thrilled with this couch! It matches the pictures perfectly. The color and texture are great, and it's comfortable yet firm. Although the back is low, it's still cozy.
I've always wanted a couch that combines comfort with a touch of whimsy, and this one hits the mark. It's like lounging on a cloud, with its soft, enveloping cushions that offer ultimate relaxation. It's not only a cozy retreat but also a chic addition to my home decor. Absolutely love it
A cozy masterpiece, perfect for lazy Sundays
Chic design meets unmatched comfort. Absolutely love it
I believe this couch is a good investment. It's big, looks cute, and sitting on it is pretty comfortable. I would definitely recommend it if you're unsure. No regrets here!
Incredibly plush, it's my go-to relaxation spot
I wish the couch was a bit bigger and a little higher, but I really like it overall. I'm looking forward to styling it in my space.
Stunning piece, transforms the room into a cozy haven
This couch has brought so much joy and comfort into our home. Its plush design not only looks fantastic but provides a level of comfort I didn't think was possible with furniture. It's become my favorite spot for reading, napping, or just relaxing. It's sturdy, stylish, and the ultimate in cozy luxury
Feels like lounging on a cloud, utterly divine
Finding this couch has been a highlight of decorating our new home. It offers an unparalleled level of comfort, with a design that seems to hug you back. Its unique look has made our living room the envy of our friends. It's the perfect spot for both relaxing alone and entertaining guests
This couch is a dream come true for anyone who loves to relax in style. The plush, soft fabric and cushioning feel like you're floating on air. It's the perfect blend of elegance and comfort, elevating the look of my living area while providing an unbeatable cozy spot to chill
This is a comfortable and nice-looking sofa. It fits perfectly in my space and the quality of the material is excellent.
From the moment I laid eyes on this couch, I knew it had to be mine. Its unique, cushiony design is not only visually appealing but also incredibly supportive and comfortable. It's transformed my living room into a cozy haven, and I've received so many compliments on its unique look. Truly a standout piece
This sofa is both very comfortable and nice looking. It's become a cherished piece in my living space.
I was on the lookout for something that would add a wow factor to my living space, and this couch delivered! It's incredibly plush and comfortable, perfect for lounging and reading. The design is both stylish and functional, fitting seamlessly into my home's aesthetic. It's been a fantastic addition, offering both comfort and flair
The sofa looks amazing and is of great quality. It’s become a standout piece in my home.
I'm over the moon with this incredible couch! Its design is both innovative and inviting, creating a focal point in our space that's both aesthetically pleasing and incredibly comfortable. It's been the best spot for family movie nights, and cleaning it is a breeze. A total win in both form and function