SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 5-20 Business days |
Canada, Europe | 5-20 Business days |
Australia, New Zealand | 5-20 Business days |
Central & South America | 5-25 Business days |
Asia | 5-20 Business days |
Africa | 5-25 Business days |
*This doesn’t include our 1-3 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of heston.store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of heston.store.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
At last, I was able to find the tent my family wanted. It's a camp with a senior couple and two Chihuahuas who will soon be in their 70s, but the first setup was completed in about 15 minutes with no effort required, and the size inside was just right for our house, and it was comfortable even at the foot of December. The zipper is firm and the fabric is strong. It can be opened on 4 sides and the inner ceiling is full mesh, so even Makunai stoves can be properly ventilated, making condensation difficult. I also like the color.
It was by far the best tent I've replaced so far. It's big enough for a family of 5, and above all, it's stylish and super easy to assemble! Assembly time is less than 10 minutes, and there are no difficult parts or parts that require force. Tidying up took about 10 to 15 minutes, and it was overwhelmingly easy to set up. Furthermore, the entire floor of the tent could be used on one side, and the windows were large, so it was open and spacious
I took this shelter for a week-long camping trip, and it was outstanding. The quick setup feature alone makes it worth every penny, but it's also incredibly spacious and comfortable. It held up beautifully against both rain and wind, keeping us dry and sheltered. The ventilation system is also a standout feature, ensuring that it never felt stuffy or uncomfortable inside. It's definitely a high-quality shelter that I'd recommend to anyone looking for reliability and comfort in the great outdoors
I used this shelter on a camping trip with friends, and we were all amazed at how quickly we could set it up. It's spacious enough to comfortably fit our group and gear, and the separate rooms provided privacy. The quality of materials is evident, and it feels built to last. Even in windy conditions, it remained stable and secure. The convenience and comfort this tent offers have made it our go-to for future trips
The tent is quite large in terms of size, but it can be set up by one person. I spread it out in the garden, and it was built by myself in about 10 minutes. It took about 20 minutes to store it, but it also comes with a band so it can be stored so it's not too bulky.
I tried it out, but there are no particular problems or concerns so far. It's cute and easy to use without complaint about its shape or size, and it's easy to set up and remove with just one touch. The ceiling was empty, so I thought it would be cold, but the stove alone was warm enough.
good product to buy👍💡 easy to put up the tent. happy costumer here❤️
Anyway, it's easy to set up and take down. I was able to build it for about 15 minutes by myself even for the first time
I love how this shelter makes camping so effortless. The automatic setup is a dream, and the space inside is perfect for keeping gear organized and creating a cozy sleeping area. It's sturdy and reliable in any weather
I've never been more impressed with a camping shelter. Its robust construction weathered a severe storm without issue, and the quick setup meant we were sheltered in no time. Truly a reliable companion for nature lovers
What struck me most was the shelter's blend of lightweight portability and sturdy construction. Its quick setup didn't sacrifice quality, providing a safe and comfortable space for our family's outdoor adventures
The durability and weather resistance of this product exceeded all our expectations, even in harsh conditions
Setting up camp in minutes rather than hours has made our trips much more enjoyable
Its lightweight design and ease of packing are unmatched, ideal for frequent travelers
Absolutely thrilled with its rapid setup, turning camp prep into a quick, hassle-free experience
Our family loves outdoor trips, and this shelter has enhanced our camping experience significantly. It unfolds and sets up so quickly, making the setup process a breeze. The multiple rooms allow for privacy and organization, which is fantastic with kids. We've stayed dry during rain and cool during summer nights, thanks to its excellent design. It's also easy to pack away, which is always a plus. We're very satisfied with this purchase
This shelter has been a revelation, combining easy setup with a roomy and comfortable living space. Its resilience in various weather conditions has consistently impressed us, making it a trusted companion on our adventures
Having used it in various weather conditions, I can attest to its reliability and comfort. The quick setup is genuinely impressive, and the internal space is well-organized, making it an excellent choice for any camper
The room division is perfect for maintaining privacy and order
As an outdoor enthusiast, I've tried various shelters, and this one impresses me the most. Its quick setup is revolutionary, saving time and effort. The space it offers is more than adequate for my needs, allowing for a comfortable and organized camping experience. The fact that it's also weather-resistant is a huge bonus. It's performed well in different conditions, proving its durability and reliability. I'm extremely happy with this purchase
I took this shelter on a solo trip recently, and it exceeded all my expectations. The ease of setting it up alone was impressive; I didn't have to struggle or spend too much time getting my camp ready. The spacious design made it feel like a luxury suite in the wilderness, with plenty of room for all my gear and a cozy sleeping area. The materials feel durable, and the waterproofing was put to the test during a sudden rainstorm – it passed with flying colors. This has become an essential part of my camping kit
This shelter has transformed our camping trips. Its rapid deployment, combined with spacious and secure accommodations, made each outing a pleasure. The weather resistance and durability are just the cherry on top
Ventilation is top-notch, making for a comfortable night's sleep
We recently upgraded our camping gear with this fantastic multi-room shelter, and it's been a game-changer for our outdoor adventures. The quick setup feature is a genuine lifesaver, especially after a long day of hiking. With just a few simple steps, we can have our base ready in minutes, giving us more time to relax and enjoy the surroundings. The spacious interior comfortably accommodates our family, and the separate rooms offer much-needed privacy. Ventilation is excellent, ensuring a comfortable night's sleep. We've faced various weather conditions, and it's held up remarkably well, keeping us dry and protected. Highly recommend it to any outdoor enthusiast
As someone relatively new to camping, I was looking for something user-friendly and reliable. This shelter has been perfect. Its automatic opening system meant I could set it up without fuss or frustration, which was a huge relief. The interior is surprisingly roomy and comfortable, making my outdoor stays enjoyable. It's also very sturdy, which gives me peace of mind in different weather conditions. It's been a great investment for a beginner like me
This product has redefined camping for us with its ease of setup and spacious, comfortable interior. The attention to detail in its design for both durability and usability is evident and appreciated
I appreciated the thoughtful details, from the ventilation that kept the interior comfortable to the durable materials that stood up to rough weather. Setting it up was a breeze, making it a staple for our trips
Lightweight yet sturdy. Carrying it was no hassle at all
My partner and I are avid campers, and we've gone through our fair share of tents. This one, however, stands out for its incredible ease of use and comfort. Setting it up is almost magically quick, which is exactly what you want after a long drive to the campsite. The layout with multiple rooms gives us space to organize our gear and still have room to relax without feeling cramped. It's well-ventilated, which has been a blessing during hot summer nights. We're thoroughly impressed with its performance
What sets this shelter apart is not just its rapid setup but also its ability to provide a spacious and secure environment. It's made our camping experiences much more relaxed and enjoyable
The convenience of the quick setup, combined with the shelter's spacious and robust design, has made every camping trip a breeze. It's comforting to know we have a reliable shelter, come rain or shine
Sleek design and functional. It's our go-to for outdoor adventures
Setup in minutes, leaving more time for fun. Simply amazing
Going on camping trips with friends has always been a highlight for me, and this shelter has made those trips even better. It's incredibly easy to set up and take down, which is great when you want to spend more time exploring than setting up camp. The interior is spacious and allows for comfortable sleeping arrangements, plus the added privacy of separate rooms is a nice touch. It's sturdy, well-made, and has kept us protected in all kinds of weather
We were amazed at how quickly and easily we could set up this shelter, giving us more time to enjoy the outdoors. Its spaciousness and sturdy construction provided comfort and security, making it a must-have for campers
This shelter is a marvel for anyone who enjoys spending time outdoors. Its automatic opening feature is a standout, drastically reducing the time and effort required to set up a comfortable camp. Inside, it's spacious and airy, making it perfect for relaxing after a day of adventures. The build quality is superb, offering both durability and weather resistance. It's transformed my camping experiences, making them more enjoyable and hassle-free
Impressively quick setup. Made our camping trip a lot smoother
Kept us dry during a downpour. Absolutely reliable
This shelter's roomy interior made our family trips more comfortable and enjoyable than ever before
The automatic opening feature is a total game-changer. Love it
Comfortably fits our group, providing ample space for everyone
Our group found the shelter's design ingenious, offering ample room and privacy with its multi-room layout. The quick, automatic setup allowed us more time to explore and enjoy our surroundings, enhancing our camping experience
This product effortlessly combines functionality with comfort. Its quick assembly feature is a real time-saver, and the multiple rooms offer privacy and space for everyone. It's been a game-changer for our outdoor adventures
The separate room feature provides privacy and organization, making it a top choice for group outings
Love the privacy the separate rooms provide. Highly recommend
Striking the perfect balance between lightweight design and sturdiness, it's become our go-to for camping
From the moment we unpacked it, the shelter's quality and ease of use were apparent. Its quick, automatic opening and roomy interior made it an instant hit with our camping group
The shelter's design is both innovative and practical, offering quick setup without compromising on space or comfort. Its durability in adverse weather has made it an indispensable part of our camping gear.
This camping shelter is a marvel of convenience and functionality. Its swift assembly and spacious interiors have made our camping experiences much more enjoyable, proving that good design can indeed enhance outdoor living
Privacy and space with the room dividers are fantastic for maintaining peace among campers
I was skeptical about the setup speed, but this shelter proved me wrong. In just minutes, we had a spacious, comfortable home base, making our camping trip infinitely more enjoyable and hassle-free
So easy to pack away; it's a traveler's dream
Spacious and cozy, perfect for family or friends' outings
Weatherproof and durable, it stood up to the toughest conditions
Its portability is a major plus, making it easy to carry without sacrificing quality or space
Rain or shine, this shelter has proven to be a reliable, cozy haven during our adventures
Fits our group perfectly, offering ample space for everyone to relax and enjoy the outdoors
The ease of use and practicality of this shelter is unmatched. From the swift automatic opening to the generous space inside, it's designed to make camping accessible and enjoyable for all, regardless of experience
Setup is a breeze, making camping stress-free and enjoyable
Nighttime ventilation is excellent, ensuring a comfortable, cool sleeping environment, even in warm weather
The simplicity of the automatic opening mechanism has transformed our camping experiences, making setup a breeze
The ease with which we can set up and take down this shelter is incredible, transforming our camping experiences. Its roomy interior, durability, and weather resistance make it an outstanding choice for any outdoor enthusiast
I was thoroughly impressed with how this shelter managed to offer quick setup, ample space, and resilience against the elements, all while being easy to pack and transport. It's elevated our camping trips to a new level