SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 5-20 Business days |
Canada, Europe | 5-20 Business days |
Australia, New Zealand | 5-20 Business days |
Central & South America | 5-25 Business days |
Asia | 5-20 Business days |
Africa | 5-25 Business days |
*This doesn’t include our 1-3 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of heston.store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of heston.store.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The tent is well-designed, offering a spacious interior without any wind issues. Initially, there is a slight smell from the materials, which I expect will fade after a few days. Although I inflated it slightly less than what the pressure gauge recommended out of caution, it's still very sturdy. I plan to buy a repair kit just in case, despite its high cost, because the convenience it offers is unparalleled.
Despite being heavier and bulkier than expected, the tent has proven itself to be comfortable and cozy, enhancing the camping experience significantly. Initially, I considered it pricey, but it has proven to be a worthwhile investment, resembling a small house.
Right after receiving it, I set it up in my room, and it was like entering a new world. It seems to be airtight, and the pump works well. As a family of three, we found it surprisingly spacious when set up. I doubt a smaller tent would have sufficed.
The product arrived without any issues. I set it up for the first time in my apartment and was impressed by its quality. I anticipate getting a lot of use out of it.
I'm very fond of this tent; it's both easy to set up and looks great.
Upon its arrival, I tested the tent in my living room. It's notably large and quite heavy, which makes me hesitant about transporting it, but overall, I'm pleased with the product.
The tent is heavier than I anticipated, but unfolding it is straightforward, and its color is very appealing.
The tent has just arrived, and I plan to test it out tonight.
It arrived well-packaged. Given its size when set up at home, it seems it will comfortably accommodate two people.
The tent itself seems to be of good quality and is larger than I expected.
The delivery was prompt, and the purchase price was excellent.
Delivery was quicker than anticipated. After setting up, the tent's size and elasticity were impressive, making it suitable for a family of four. However, it is incredibly heavy, so caution is advised when handling it.
The tent's large size, heavy weight, spacious interior, and solid construction are noteworthy. It feels like it's of great quality for the price.
I'm pleased with the tent's color, design, and finish.
After watching it on YouTube, I was surprised by the size when it arrived, but it fits perfectly in the trunk of a compact car. I'm eager to try setting it up.
The tent is very spacious and easy to pitch, with no defects noted.
The product arrived and seems to be in perfect condition.
It was larger than I expected, which was a pleasant surprise, with no defects found.
I haven't set it up yet, but it looks promising.
The tent is aesthetically pleasing, easy to install since it's an air tent, and the size is perfect for families with children.
The item arrived in good condition, with no defects noted.
The product arrived safely and is satisfactory.
I have high expectations for this tent, although I haven't set it up yet, but it seems like a quality product.
Setting up the tent is straightforward and problem-free.
The tent is impressively roomy and not at all difficult to use. Lying down with a family of three, I was concerned it might feel cramped, but there was still space to spare.
Deflating the tent takes slightly longer than setting it up, but it's still quicker than traditional tents.
The zippers on the mesh windows are tight and difficult to lower from the top third, posing a risk of tearing if forced.
The tent is easy to pitch, offers no wasted space inside, and looks great, making it a reasonable choice at this price. The Minister of Home Affairs is also very pleased. However, its packed size and weight are significant, but the advantages far outweigh these minor drawbacks.
Experiencing the tent firsthand after reading many positive reviews has been satisfying.
I discovered damage the size of a coin on the bottom of the tent.
The delivery was prompt, and I am extremely satisfied with the product.
Receiving the large-sized tent was initially daunting, but its spacious interior is a hit with the kids.
The product was delivered quickly and proved to be really warm due to its integrated floor design.
The tent lived up to my expectations, offering beauty and spaciousness inside, making it ideal for two.
While the tent's spaciousness is a plus, its considerable weight makes transportation and setup a challenge for some users.
The tent's size and quality exceeded my expectations. If you're considering it, I recommend making the purchase.
After setting it up in my living room, my family has fallen in love with it.
The delivery was quick, the product arrived without any defects, and it seems like it will serve us well.
The tent arrived in a timely manner and in good condition.
After setting up the tent at home, I noticed a slight tear in the floor, but aside from that, I'm satisfied.
Appreciative of the prompt and efficient delivery.
The tent fills up the living room, showcasing its beautiful color and size.
After setting it up in the parking lot, I'm looking forward to camping.
Having received it before our camping trip, it proved to be an excellent choice.
The tent is without any issues.
The price point, although reflective of the tent's size and features, may be prohibitive for budget-conscious campers.
Setting up the tent in 10 minutes provided an unparalleled level of satisfaction.
The tent is lovely but heavy, raising concerns about its ease of setup by one person.
The tent comfortably accommodates a family of four, with easy setup and ample space for different uses.
The product arrived defect-free, with careful packaging and a swift setup process.
The overall quality is great, though the tent's string tying method could be improved.
Highly recommended for its size and quality, making it ideal for camping.
The tent has truly impressed me.