SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 5-20 Business days |
Canada, Europe | 5-20 Business days |
Australia, New Zealand | 5-20 Business days |
Central & South America | 5-25 Business days |
Asia | 5-20 Business days |
Africa | 5-25 Business days |
*This doesn’t include our 1-3 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of heston.store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of heston.store.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
these lights are an affordable route to give you that modern lighting solution for your garage or workspace. they could even look cool in an office or studio. install and connecting the lights is easy enough if youre familiar with basic electrical. the light output is bright, if i had one complaint, its that the light diffuser isnt super great and you can see the individual LED's inside the tubes which makes them look cheap compared to the more expensive options.
These lights are very lightweight, but they're not low quality as you might expect. They look fantastic, light up bright, and the hexagonal shape design is fantastic. I threw these on the wall to my garage, and they look so good, and light up the area pretty well. These can be mounted on the ceiling as well, and would look just as nice there. They're not heavy, so you can mount them virtually anywhere, and their modular design allows for you to make other shapes with them, or extend the hexagons all along your mounting surface of choice. These are great, can't go wrong with them.
This lighting kit is pure love. It looks phenomenal and is so incredibly easy to install. It is ultra bright and highly customizable with all the clips and attachments they give you. It's even expandable to a certain degree and can be plugged into an outlet or hardwired. It is super lightweight and doesn't require drilling into studs since drywall anchors are more than enough to secure the lightweight bars. This is honestly one of the most awesome features of my garage now and I absolutely love it. I've had it up a few months and it is reliable and well constructed. I expect it to last a long while and I very highly recommend this set, outstanding value and amazing quality for the price.
It is the crown jewel of my Showroom Garage. I have been renovating the garage for a couple months so it is all done except for the floor. When we turned on the lights it was as good as fireworks...the look is awesome.
These are amazing! My husband and I installed them in 3.5hrs. They brighten our entire garage. They were the perfect gift for him. We highly recommend them. They are a bit higher than some but well worth it. You get what you pay for so don’t cut corners. Go with the best!!
This is not an easy DIY install. I managed to install these alone (with some MacGyvering), but would recommend at least two people... I did not install the electrical connections in the ceiling myself, and had an electrician do it (and would recommend you do the same). But I did assemble the lights and used the Goslarlit suspension kit (I would seriously recommend that along with this as well). The suspension lines makes the install way easier, and give you wiggle room for small measurement errors that can accumulate when you're trying to have it all line up perfectly. The kit provides a ton a extra materials in case you break something or there's a manufacturer error. There was at least one extra for every kind of piece in the kit which was very considerate!
Very attentive seller, shipping was fast, when arriving in Brazil it didn't take too, impeccable led, easy assembly and handling, I certainly bought again for the quality
WOW! I am so glad I purchases this. I was super skeptical and browsed several different brands / models. I looked up several install videos on YouTube and did a ton of research and I am glad I went with this.
Excellent Hexagon Light for Auto Cosmetic Workshop I recently purchased a hexagonal light for my auto body shop and I'm extremely pleased with the product. Installation was straightforward and the light works perfectly. The brightness is just right and provides ample illumination for work. It's a great addition to my workshop, enhancing the overall ambiance and work efficiency. I highly recommend this product for its quality and the salesman for his communication and prompt service.
Lights arrived quicker than I expected, packaged very well, all working perfect very happy with the outcome, seller itself is very helpful and has quick replies to any questions you may have, 100% recommended
I recommend, the light Montaz, the lamp gives a cool effect
Luminaire is very good, be careful when fitting because it is very difficult to undock... I recommend setting up a part to go up and the rest to go up, climbing it whole mounted is very difficult and can end up breaking.
This company is very fast delivery and great to deal with 5*
Very good product, served me in an excellent way, this one deserves all confidence.
Wow these are bright and look amazing. Not too hard to assemble on the floor but hanging them on the ceiling was a challenge. I mounted them on 16” chains. So worth it. Buy these. You will not be disappointed.
I'm late but I'm here. The lights very very cool. I want to put more and I will buy again from this seller.
Love these! They are so bright in my 20x20 garage, I didn’t even need to install the outside box. Now I’m trying to find another place to use all the extra lights!
everything arrived early, very high quality
Excellent product in my opinion. Looks pretty smart. 1 bad lamp but they send a spare. Time will tell how they last.
so far very happy, took about 1hour to put it together and instal onto the ceiling, delivery took a bit longer then expected
Product is awesome!!! Seller recommended!!
The product it’s awesome. And the seller too.
Easy-to-assemble light fixture It only took a long time because it was stopped at customs I was taxed in 150 Recommend her and well grade size of a normal car
Loving my new garage lights. I get so many compliments on them. Customer service has been great too. Had one light and they sent a replacement straightaway.
So far so good. Everything turned out great!!!
Made my barbershop look out standing.. only thing is they flicker once per day I'm trying to resolve the issue .. pray for me lol
Lights came in a small box and were easy to assemble. I would suggest you lay out the pattern you want with connectors, so you know how to assemble. These did not come with the brackets or screws to attach to my ceiling, but luckily I had hardware left from another set I bought. They are not fun to hang on a ceiling. We held them up and marked where we wanted the brackets, and that seemed to work.
Wow, this light is everything I didn't know I needed and so much more! I do some projects in the garage and the light this produces is top notch. There are so many pieces and laying it all out worked best for me, from there I got everything together - patience are needed! Also, don't do it if its super hot outside. Easy to understand instructions.
I love the look of these lights, they are not simple to install. I recommend professional installation.
Added to my home gym.. painted the ceilings black and absolutely NO windows, this lit my basement up like the Griswold's on Christmas. Highly recommend
I can’t say enough about these lights. They are super bright, very unique, and look great.
Easy to install took me 3 hours. Made my barbershop look way different. Really bright loved how it looks.
I ordered this 3 segment hexagonal lighting fixture for my shop. Components are well made, but a lot of assembly is required. Components are made of what feels like fairly durable plastic. Fixture is capable of being hardwired or plugged in. For my situation, hardwiring was the best option. Pieces fit together easily, Overall very impressed.
This light looks BEAUTIFUL. It made my garage. The seller went above and beyond to help me out when i needed to buy one more additional light. You wont regret this purchase