SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 5-20 Business days |
Canada, Europe | 5-20 Business days |
Australia, New Zealand | 5-20 Business days |
Central & South America | 5-25 Business days |
Asia | 5-20 Business days |
Africa | 5-25 Business days |
*This doesn’t include our 1-3 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of heston.store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of heston.store.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The pictures don't show that you need to balance yourself on it. It easily supports my 85kg weight. Sometimes I use it as a water chair (sitting on the netted part with floaters as armrests – more comfortable), other times as a pool canopy (requires setting up in the shallow part of the pool).
I saw this picture of slender women on this float and doubted it could hold me, but I was wrong. I can't praise this chair enough. The adjustable straps are a game changer! I had a sturdier canvas chair I loved but it wore out. I've nicknamed this my 'coma chair'. Thrilled to have found another one!
We decided to get this swimming chair for the kids' swimming lessons this summer, and I must say, the quality is impressive. It's really easy to put together, and the included pump is a nice touch. Overall, a fantastic product.
I was pleasantly surprised to find this product. It's exactly as described and the quality is commendable. It's the perfect purchase for my 4-year-old, very safe and user-friendly.
Having a pool in our complex means frequent swims, and this purchase was for some relaxing pool time. My daughter suggested it, and she's very pleased with it.
This product is wonderfully convenient – easy to transport and suitable for both kids and adults. The inclusion of an air pump in the package makes it ideal for travel.
I'm thrilled with the quality; it matches the online pictures perfectly. It's safe for kids and easily portable, making it ideal for pool relaxation.
My daughter had a blast with this floating recliner in the pool. It's straightforward to assemble and use.
Impressed with the quality, it's perfect for poolside relaxation, safe for children, and a breeze to transport.
This chair is incredibly comfortable. It's a new experience for me, and I'm thoroughly satisfied and happy with this pool chair.
This water chair is slightly smaller than my husband's but still comfortably fits. I appreciate the adjustable straps for different body sizes.
The best feature for me is floating IN the water rather than ON it. This is my all-time favorite pool float. It's easy to get on and off!
My only issue is keeping my grandchildren from taking over my seat!
A fantastic product, highly recommend it!
Floating in the warm sea, I'm now excited to try this device!
Extremely pleasant experience.
These are very good, indeed.
Definitely worth the purchase. I weigh 350 pounds and floated around the pool all day without any issues.
This is my second purchase; I forgot the first one at the sea. Everything's fine, no complaints.
Great concept but poor quality, unfortunately.
👍
Everything seems normal at first glance.
Saw this while on vacation with other holiday-goers, found it here, and it arrived super quickly.
Buying my second one, very comfortable.
Exactly as described, thank you.
Arrived a bit late, but it's all good now. Time to play!
I gifted this to my parents. So far, my mom has enjoyed it immensely.
I love them; I float and use the second one as a footrest. The third summer using it, still my favorite!
Very happy. It's incredibly comfortable to float on the sea.
Very good product, excellent for resting or having fun.
Relaxing and refreshing.
My husband will test it out during his next swim.
I loved it.
This is awesome... you'll love it. It helps you stay in the water longer, feels relaxing, and catches the eye.
Got this for my Goa trip and received many compliments. It's easy to carry while traveling, and the perfect size for pool or sea enjoyment. It's like a cool, lazy bed on water, just perfect for a fun, lazy day.
Bought this for vacation and it's awesome.
Excellent for water relaxation! However, might not be the best fit for taller men.
This float is a delight. It inflates quickly and can accommodate a large adult. Very portable when deflated.
Very nice product, good quality, and it works very well.
Awesome product at a good price. The included air pump made it easy to inflate. It was the hit of the party, with everyone taking turns to chill on it.
A recommended buy for its portability.
This is a nice product of really good quality. It sustains up to 95kgs and is suitable for adults as well.
Great for parties and vacations!
Very nice for swimming pools. Works great for an adult and a child.
It's easy to use in pools for both kids and adults, great for parties and vacations.
An average product.
Bought this floating chair for my holiday trip and it made the experience enjoyable. The material is fine and the size is just right. Resting on the water was fun.
Just had a floating experience over our pool... such a nice product.
Nice.
Amazing product. The included pump is very useful. Overall, the best product.
This is a beach pool swimming hammock, perfect for those who can't swim. It's very soft and comfortable, providing a relaxing experience in the pool.