SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 5-20 Business days |
Canada, Europe | 5-20 Business days |
Australia, New Zealand | 5-20 Business days |
Central & South America | 5-25 Business days |
Asia | 5-20 Business days |
Africa | 5-25 Business days |
*This doesn’t include our 1-3 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of heston.store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of heston.store.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
We absolutely love our new dining table! It’s perfect for both everyday use and entertaining guests. The extendable feature is incredibly convenient, and the design has truly transformed our dining area. It’s also so easy to maintain, which is a huge plus.
I absolutely adore my new dining table! Its expandable feature makes it incredibly versatile, perfect for both small gatherings and bigger parties. The minimalist design is chic and the table itself is very sturdy and easy to maintain. A wonderful addition to my home!
We couldn’t be happier with our table. It’s the perfect size for our family and extends effortlessly for when we have guests. The design is both elegant and practical, and the durability is impressive. It was also very easy to assemble.
I'm so pleased with my purchase! It's ideal for my small space but expands to accommodate more guests. The minimalist design is absolutely beautiful, and the table is both sturdy and easy to care for. Assembling it was straightforward and enjoyable.
I recently purchased this table and it's fantastic! It's ideal for when I host game nights – expands easily and comfortably fits all my friends. The minimalist design is a real eye-catcher and blends seamlessly with my decor. Plus, it's so easy to clean and maintain.
This table is everything we hoped for. It's functional, with the ability to expand for guests, and its minimalist design complements our home beautifully
It's amazing how this table fits our space perfectly and then expands to host our friends and family. Truly a smart and beautiful piece
Our family meals have been elevated thanks to this table. Its expandable feature is perfect for our varying number of guests, and the style is just stunning
Our new table has been a game-changer for our family gatherings. Its ability to accommodate six people made our last Thanksgiving a breeze. Not only was it easy to assemble, but its sturdiness and elegant color have added a touch of class to our dining room. Absolutely in love with this purchase! 😊
This dining table has been a great addition to my home. The expandable feature is perfect for when I have guests over. The modern design is exactly what I was looking for, though I do wish it was a bit more resistant to wear.
This table is a good purchase. It's ideal for my small apartment but easily accommodates more guests when needed. The aesthetic is lovely, though the surface scratches a bit easier than I'd like. Assembly was straightforward.
I'm mostly satisfied with my new dining table. It's versatile and the minimalist design is spot-on. It comfortably fits six people when extended, which is a big plus. My only gripe is that it's a bit more challenging to clean than I expected. Every crumble is easily seen on this marble table top. But overall, a great 4-star buy.
I’m in love with my new table! It’s the perfect size for my dining space and extends to accommodate more people when needed. The design is simply stunning, and it was so easy to assemble. It's a must-have for anyone who loves to entertain.
This table is everything I wanted and more! It’s perfect for intimate dinners and expands to host guests. The minimalist design is absolutely gorgeous, and the build quality is top-tier. Easy to assemble and a joy to use. Highly recommend 😄
This dining table is beyond amazing! Its ability to extend is perfect for my frequent hosting. It’s not just a table, it’s a statement piece that’s also incredibly functional.
I’m so impressed with this dining table! Its extendable feature has been a lifesaver for family gatherings. This design fits perfectly with my home decor, and it’s so sturdy and easy to clean. Assembling it was hassle-free, which was a pleasant surprise.
Our new table is a dream come true! It fits perfectly in our space and extends to accommodate our large family. The minimalist design is so chic, and the quality is unmatched!! Excellent addition to our home.
I can't recommend this dining table enough! It's not only beautiful but also incredibly functional. The extendable feature is perfect for family dinners and parties.
It's perfect for small spaces but expands to fit more guests, which is brilliant. The build quality is outstanding. It was easy to assemble and has become the focal point of my dining room.
I adore my new table! It’s the ideal blend of style and practicality. Whether it's a cozy meal for two or a dinner party for six, this table handles it all with ease
We’re so happy with our new dining table! It’s perfect for family meals and easily extends for when we have guests. The minimalist look is exactly what we were looking for, and the quality is superb❤️
This dining table is a marvel! Its extendable feature is perfect for my small apartment, making it super versatile for different occasions. Definitely a smart purchase for anyone looking for style and functionality.
We've received so many compliments on our new dining table. It's practical with its adjustable size and absolutely beautiful in design
I’m quite happy with my new dining table. Though the table top is more prone to scratches than I expected.
I’m absolutely thrilled with my new dining table! It's the perfect fit for my space and oozes elegance. 5 stars all the way!
Finding this table has been a blessing. It adapts to our family's needs, whether it's a small breakfast or a large dinner party
This piece is a standout in our home. It's not just a table; it's a versatile dining solution that looks amazing in our space
From cozy family dinners to large gatherings, this table covers all bases. Its sleek design and expandability are perfect for our diverse needs
I can't recommend this table enough. It's beautifully made, versatile for any occasion, and the expandable feature is incredibly smooth and easy to use
This has been a fantastic addition to our home. It adjusts in size when we need it and remains a stylish centerpiece in our dining room
Absolutely love our new dining piece! It seamlessly blends with our decor and the ability to adjust its size is a lifesaver for when we have guests