SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 5-20 Business days |
Canada, Europe | 5-20 Business days |
Australia, New Zealand | 5-20 Business days |
Central & South America | 5-25 Business days |
Asia | 5-20 Business days |
Africa | 5-25 Business days |
*This doesn’t include our 1-3 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of heston.store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of heston.store.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Although unfamiliar with this brand and initially skeptical due to the unbelievably low price, we decided to give it a try based on an article about lesser-known brands in home appliances. Upon inspection, it felt sturdy, not flimsy like some cheaper alternatives. While we opted to have a plumber install it, the process was reportedly straightforward. The temperature control lever feels robust, though like most faucets, finding the ideal warm temperature setting can be a bit tricky. It's only been a few months since installation, so its long-term durability remains to be seen, but for now, we're content with its performance.
We purchased this faucet to replace an old one, and the improvement is remarkable. It was surprisingly easy to install, and the included instructions were clear. The functionality, especially the smooth movement and control of the gooseneck and on/off switch, is impressive. The sprayer head's flow mode controls are particularly useful. Additionally, the customizable positioning of the on/off control is a convenient feature. Despite our unconventional installation due to the sink's layout, the faucet performs exceptionally well. Considering its reasonable price, it's undoubtedly a great value for money.
This faucet is excellent, replacing my old Delta faucet of ten years. It offers a good balance of price and quality, featuring a design that I really appreciate. Installation was straightforward, and considering its value, I would definitely recommend it and purchase it again if needed. It was particularly easy to install in my kitchen, and I'm quite fond of its design and sturdy controls.
Installation of this faucet was incredibly easy, especially after watching some instructional YouTube videos. It enhances the aesthetic of my space, looking just as beautiful as the day I installed it about a year ago. I admire the variety of settings it offers and the convenience of being able to halt the flow of water.
After using this product for four years, I was quite satisfied with its performance until it recently developed a leak due to damage. Upon contacting the company, they promptly responded and, upon seeing a video of the issue, quickly addressed it by sending a replacement part. I am highly pleased with their communication and customer service and am optimistic about the longevity of this product.
I'm extremely satisfied with this purchase. I regularly hand wash my pans and a few other items, and the side spray feature has significantly eased and quickened the rinsing process. Installation was a breeze, and it performs exactly as advertised.
This served as a budget-friendly solution for updating our aged kitchen faucet. It operates and appears superb. I particularly appreciate the extended reach and the option for a waterfall flow. It's been functioning well since installation, which was about a month ago.
I appreciate that the water connections aren't copper, and the three different water modes add significant versatility. I've already recommended this faucet to a few friends and family members who have since made the switch.
I'm enamored with the aesthetics and ease of use of this faucet. My husband found installation to be straightforward. However, note that if installed as we did, the hot and cold lines need to be switched. When positioning the valve towards you, the connections align correctly.
I replaced a pricier faucet I had bought at Home Depot around ten years ago with this fantastic alternative, which boasts solid features. It was a breeze to install and is well-crafted. I highly recommend it for its ease of installation and quality construction.
Its modern appearance and easy installation make this faucet a perfect fit for our needs. It functions flawlessly.
The sprayer offers ample pressure for effectively cleaning dishes, and the various spray options are appreciated. Installation was smooth without any issues.
I'm quite fond of this faucet. While the spray function differs slightly, I'm mostly pleased with the waterfall effect it provides.
The water flow is impressive, matching the product description perfectly. It's a notable upgrade and was a straightforward installation process.
This is an excellent faucet. The installation process was simple, and it works beautifully. It's a great value for the price and looks very high-end
So glad I decided to get this! It's incredibly functional and has a sleek design that fits perfectly with my kitchen decor
This faucet has been a wonderful addition to our home. It's very user-friendly and has made washing dishes a breeze. Plus, it looks amazing
I adore this tap! It's the focal point of our kitchen now. The flow is perfect, and it's so easy to keep clean
A fantastic product that has made my kitchen tasks so much easier. It's stylish, efficient, and the quality is exceptional
This is the best purchase I've made for my kitchen in years. The design is timeless, and the functionality is beyond what I expected
I'm genuinely impressed with this faucet. It's made our kitchen sink area much more functional and looks incredibly chic
This faucet is a hit in our household. It's durable, looks fantastic, and the water flow is so smooth. It's been a great upgrade for our kitchen
Couldn't be happier with my purchase! It's sleek, efficient, and elevates the entire kitchen. The water pressure is just right
This tap has changed the game for me. The installation was straightforward and it works like a dream. Plus, it's a beautiful piece that draws compliments from everyone
Love, love, love this! It's the perfect blend of functionality and design. Makes washing up less of a chore and more of a pleasure
This has been a great addition to our kitchen. It's not only practical but also very aesthetically pleasing. The quality is outstanding
I was hesitant at first, but this faucet has won me over. It's incredibly stylish and the water flow is exactly what I was looking for
Just installed this and it's fantastic! The flow rate is perfect and it looks absolutely beautiful. It's also very sturdy and feels like it will last a long time
This is a must-have for any home! The design is stunning and it functions perfectly. It's also surprisingly affordable for the quality you get
I'm really impressed with this purchase! It operates flawlessly and adds a modern touch to our kitchen. Cleaning has never been easier
Got this for our home and couldn't be happier. It's not just a tap; it's a statement piece. Plus, the installation was a breeze
This product exceeded my expectations! The stream is gentle yet powerful, making it perfect for everyday use. It's also a beautiful centerpiece for my kitchen
I'm thrilled with my new faucet! The sleek design adds a touch of elegance to my home, and the functionality is unmatched. It's been a game-changer for dishwashing
Absolutely love this tap! The flow is smooth and it has completely transformed the look of my cooking space. Very easy to install and the quality is top-notch