SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 5-20 Business days |
Canada, Europe | 5-20 Business days |
Australia, New Zealand | 5-20 Business days |
Central & South America | 5-25 Business days |
Asia | 5-20 Business days |
Africa | 5-25 Business days |
*This doesn’t include our 1-3 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of heston.store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of heston.store.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I absolutely adore this speaker. I use it a couple of times a week and always get asked where to get one. Just remember to bring the box top if you're unsure about the surrounding surfaces.
Personally, I find its sound quality and performance really suited for bathroom mirrors. The tone is ear-friendly and the price-performance ratio is top-notch.
I’m in love with this little speaker. I use it a few times a week and everyone keeps asking where they can get one. Just a heads up, if you’re unsure about hollow or metal surfaces around, bring the top of the box with you.
For something so small, the sound is awesome. Hollow core doors work well. I recommend pairing two for fuller sound.
If you're skeptical like I was, rest assured, these are legit. They sound good and amplify sound well, especially on hollow surfaces like doors.
I love this little thing. Add a cardboard box and you've got a large speaker. Works great.
Perfect for our vacation in Portugal! Surprising how much it projects when placed on something. It's small and easy to pack. Lasted a whole week on a single charge.
Sounds good when put on something hollow.
This will impress you. I've had fun experimenting with different surfaces. My only gripe is that they're not very durable.
Works well, but didn't meet my expectations in terms of potential.
Accurate size and good sound quality.
A good product for its price.
Really top! Works well and is enjoyable to use on various surfaces. Windows and cardboard are especially good.
Absolutely top-notch! We enjoy using it on different surfaces; it's particularly great on windows and cardboard.
Wow, it's better than you think. The design and colors look good anywhere, and the sound quality is unimaginable.
Surprisingly good for its size.
I really like it. Despite its small size, the sound is good.
Perfect! The sound gets louder when attached to a good surface, like a box.
Excellent! This tiny speaker produces amazing sound, which varies depending on the surface.
The sound is fantastic, and it's small and portable. It even has a pocket and a suction feature.
Compact and easily portable, this product works pretty well and is super practical.
It's small, but the sound gets really big when placed on an empty box. Perfect for travel or camping with a big sound and great base.
Two thumbs up 👍
Beautifully chic, small, and very convenient. Works really well.
The sound is on the quieter side, but it's still a useful little speaker.
Surprisingly small yet delivers more than you'd think.
Great for fun, but the sound quality isn't top-notch. Still, it's a fun little gadget to play with!
The sound quality and volume vary depending on where you place it, which is both amazing and fun.
Really nice sound for the price and quite durable. Just remember to clean the surface before sticking it on 😅.
It's astonishing! Works best on a wooden hollow piece of furniture.
It's nifty and cool on my desk. While not on par with JBL audio, it gets decently loud on most surfaces but loses some bass when applied to an object.
Smaller than expected, but produces a lot of sound. Not party-level, but great for audiobooks and podcasts.
Fantastic speaker!
Super convenient to take along. The sound quality is impressive – especially when I placed it on a box with Starbucks capsules! It's one of the best-sounding things in my house.
Saw this on YouTube and decided to buy it. The sound exceeded my expectations. It's not your typical speaker but it's handy in certain situations and offers good value for the price.
Currently testing this product. The sound changes a lot depending on the material it's attached to.
Amazing speaker! Don't be fooled by its size. It turns hollow areas into giant speakers. I've even attached it to a motorcycle! I have two and plan to pair them with my TV.
Gave this as a Christmas gift and it's a hit. Attaching it to different surfaces like boxes, fridges, and even toilet seats is amazing.
It's bigger and better than expected. The sound quality isn't great, but it's still a comfy item to use.
This device works on almost anything. I've tried it on doors and boxes, and it's probably the best I've used.
Works as advertised with great sound.
Good for listening to music in my shop.
Definitely worth the money! The sound quality blows me away, it looks just like the pictures, has a long battery life, and is a real bang for the buck!
Really nice and clean design with a sleek look. The audio amplification is fantastic!
Great sound once we figure out what it plays on, but it doesn't stick to many things and tends to fall off due to vibration.
Good sound for a small, cute speaker.