SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 5-20 Business days |
Canada, Europe | 5-20 Business days |
Australia, New Zealand | 5-20 Business days |
Central & South America | 5-25 Business days |
Asia | 5-20 Business days |
Africa | 5-25 Business days |
*This doesn’t include our 1-3 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of heston.store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of heston.store.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This spin scrubber is perfect for delicate surfaces like my 'Cultured Pearl' sinks and counters, where other scrubbers might scratch. Its cordless design and multiple attachments make cleaning a breeze.
This Rechargeable Power Scrubber is a great addition to my kitchen, perfect for creating unique recipes and easy on the wrists. It's a must-have for seniors.
I'm thrilled with my new electric cleaning brush. It's a breeze to clean now thanks to its rechargeable, cordless, and portable features. Its compact size lets me reach tight spaces, and being waterproof is a bonus for cleaning bathroom tiles.
Surprisingly powerful and incredibly lightweight. It charges swiftly and cleaned my entire tub and shower without slowing down. The included attachments add to its versatility. Highly recommended!
I enjoy baths, and this scrubber effortlessly removes soap scum from my tub. Its multiple scrub and sponge heads, six in total, are a plus. It also charges quickly.
This tool made cleaning the bathroom less tiring. The bristles could be a bit harder, but overall, it contributed significantly to an easier cleaning experience.
I adore this product immensely; it ranks just behind my morning coffee and beloved dog in terms of things I cherish in my home.
Used it once and it was much more effective than a sponge for cleaning my bathtub and sink. It was a relief for my chronic injuries
I use it in my showers for hard-to-reach corners. While it's effective, the bristles are starting to wear out quickly.
Feels somewhat like a toy and I'm not very fond of the product.
Excellent for maintaining clean grout in our fully tiled shower. It effectively removes orange rusty deposits and is much easier than manual scrubbing.
This gadget is a great help in the kitchen, bathroom, and beyond. It's very easy to use and clean.
A nice gadget for regular cleaning tasks, though not suitable for very heavy-duty cleaning.
Great for cleaning showers. It's easy to handle and clean, but be gentle as heavy handling can dislodge the batteries.
This tool has transformed cleaning grout and hard surfaces. It made cleaning my tile floor, especially the grout, effortless.
It's lightweight yet effective, perfect for cleaning tasks.
I appreciate the convenience of it being cordless.
It made cleaning my kitchen grout easy, leaving them looking great and super clean.
This product is user-friendly and effective on all surfaces.
It's particularly effective on showers. Lightweight, easy-to-use, and rechargeable.
I adore this product for cleaning everything from my bathtub to my sinks.
This product exceeded my expectations in performance.
The scrubber works great for cleaning showers, shower doors, and the kitchen. I appreciate the four different cleaning heads it comes with.
This electric spinner brush is a wonder for my shower. Living in Florida, we often get red residue, and this brush removes it effortlessly. It's also great for hard-to-reach corners.
This brush set is fantastic for cleaning bathrooms and tubs. It's powerful and comes with various heads, making cleaning a breeze.
I used this to clean the fog lights on my jeep. It worked perfectly with a cleaning compound.
Really like this product. It's great for bathroom cleaning, has a long charge life, and is also useful for cleaning shoe surfaces.
Quite satisfied with this product. It's not for heavy-duty cleaning, but it's effective for regular use in the bathroom and kitchen
This device has been a blessing for my arthritic hands, especially for scrubbing tasks. I love its various features and battery life.
Sturdy, efficient, and user-friendly. It's lightweight and easy to maintain.
Lightweight, easy to assemble and use, with a powerful battery. Excellent value for money.
An innovative tool for household chores, though I prefer using it exclusively for cleaning. A narrow brush attachment would be a great addition.
This brush, with its multiple head options and speed settings, is versatile for different cleaning tasks. It's an ideal gift.
An amazing product with a variety of cleaning and mixing attachments. It's lightweight, easy to use, and a breeze to clean.
Highly recommend this product for its minimal vibration and effectiveness. Ideal for people with arthritis.
I wish I had this scrubber 20 years ago. It's great for cleaning shower walls and tubs.
I'm in love with this scrubber. It's user-friendly and makes cleaning grout much easier.
As someone with arthritis, this brush has been a godsend for pain-free cleaning, especially around my bathtub.
This scrubber saved me from replacing my kitchen flooring by effectively cleaning deep grooves.
This scrubber is a game changer, making cleaning tasks like removing carpet stains and kitchen grease easy. It's also simple to charge.
This product is lightweight and versatile with easy-to-clean attachments. It's become a key tool in my cleaning arsenal.
Impressed with this product. It arrived partially charged and efficiently cleaned various surfaces in my home.
Despite its low cost, this gadget exceeded my expectations in performance. It worked wonders on a textured tub surface.
This product is exceptional in its functionality. It surpasses similar products in effectiveness and value for money. I'm definitely planning to repurchase.
This tool has revolutionized cleaning for me, especially the dreaded bathtub. It's made the task significantly easier.
The spin scrubber is a lifesaver. It makes dishwashing much faster, effortlessly removing food residues. I can't imagine going back to manual cleaning.
Using this scrubber weekly has transformed my sink cleaning routine. It effortlessly removes stains, saving me a lot of effort.
Performs exactly as described. It spins rapidly
I found it very effective for cleaning shower walls. I just wish it had a longer handle.
Cleaning the bathroom becomes easy and quick with this tool.