SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 5-20 Business days |
Canada, Europe | 5-20 Business days |
Australia, New Zealand | 5-20 Business days |
Central & South America | 5-25 Business days |
Asia | 5-20 Business days |
Africa | 5-25 Business days |
*This doesn’t include our 1-3 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of heston.store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of heston.store.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I recently added this multifunctional piece of furniture to my living room, and it has completely transformed the space. Not only does it serve as a chic, comfortable couch for daytime use, but it also easily transitions into a cozy sleeping area for guests. The adjustable backrest allows for an optimal viewing angle during movie nights, making it a hit among my family. The craftsmanship is top-notch, with durable materials that promise longevity. Its sleek design blends seamlessly with my decor, proving that practicality doesn't have to compromise style. Truly a worthwhile investment for anyone looking to maximize their living space
I absolutely love my new Reclinable L-Shaped Sofa Bed! It's incredibly spacious, easily fitting in my living room and offering ample space for my family and pets. The minimalist modern design fits perfectly with my home's decor. It's comfortable, stylish, and the wooden legs add a nice touch of elegance. Perfect for movie nights or just lounging around. A big win for us! 😊
This sofa is the epitome of comfort! The high-quality sponge filling makes it incredibly plush and supportive. Every time I sit down, it feels like I'm being hugged by the sofa. It's the perfect balance of softness and support, making it ideal for long movie nights or just lounging around
This ingenious creation has been a game changer in my small apartment. It offers the perfect solution for hosting friends and family overnight, without sacrificing valuable space. During the day, it's a stylish sofa that adds a touch of elegance to my living area. By night, it transforms into a comfortable bed, providing a restful sleep for guests. The transition between modes is effortless, thanks to its intuitive design. What I appreciate most is the attention to detail in its construction, ensuring both comfort and durability. It's rare to find a piece that so perfectly marries functionality with design aesthetics
We needed a new sofa for our family room and decided to go with this one for its modern look. It was a great choice! It's not only comfy but also makes the room look more contemporary. It's like we've updated the whole room just by adding this sofa.
Absolutely love this sofa bed! It's the perfect spot for reading or watching TV. The premium cotton fabric is soft yet durable, and the sponge filling makes it super comfortable. It's also a great space saver for when we have overnight guests.
Absolutely thrilled with this purchase! It's not just a furniture piece; it's a space-saving marvel. It's incredibly easy to transform from a chic sofa to a comfortable bed, making it perfect for apartments or homes where space is at a premium. The fabric is soft yet durable, and the frame feels sturdy, promising years of use. It's the perfect blend of style and practicality, serving as a beautiful focal point in my living room while also providing an extra sleeping area for guests. The adjustable backrest is a fantastic feature, allowing everyone to find their perfect comfort spot
I recently purchased this sofa bed, and it's fantastic! It's super comfy for relaxing or even taking a nap. The reclinable feature is a nice touch, and it's sturdy enough to handle my kids jumping around. It's become the favorite spot in our house!
This sofa bed has been a game changer in our home. Sitting on it feels like a dream, thanks to the high-quality sponge filling. It's comfortable, looks great, and the reclinable feature is a bonus!
This purchase has exceeded all my expectations. It beautifully marries the need for daily seating with the occasional requirement for additional sleeping arrangements. The transformation mechanism is ingeniously designed, allowing for a hassle-free switch from sofa to bed. The comfort level is unparalleled, with plush cushions and a supportive frame. Its stylish appearance has garnered numerous compliments from guests, who are always surprised by its dual functionality. The robust construction suggests it will be a long-lasting addition to my home, making it one of the best investments I've made for my living space
This sofa is a good buy. It looks modern and is comfortable enough. I wish it was a little softer, but it's still a good spot for watching TV or reading.
Got this fantastic sofa bed, and it's everything I wanted. The comfort level is through the roof - it's like sitting on a cloud!
Even after hours of sitting, I don't feel any discomfort. It's exactly what I was looking for in a comfortable, supportive sofa
I'm thrilled with my new sofa bed! It's not only comfortable but also incredibly stylish. It's been a great addition to our home, and everyone loves lounging on it.
This has been a great addition to our home. It's sturdy, looks elegant, and the reclining feature is just what we needed for a comfortable seating option. The transformation into a bed is smooth and effortless, which is a huge plus
The sofa is great for my family room, and everyone likes it. It's stylish and comfy. Giving it 4 stars because the fabric catches lint, but it's nothing a lint roller can't fix.
This sofa is pretty nice. Fits well in my apartment and the color is just right. It's a bit firmer than I expected, but still comfortable.
I was looking for something that could serve multiple purposes and this nailed it. It's comfortable for sitting, reclining, and sleeping. It's sturdy, stylish, and fits perfectly in my studio apartment
I was pleasantly surprised by how comfortable this sofa is. The high-quality sponge filling is a game changer!
This piece has transformed our living space. It's not just a sofa; it's the perfect spot for relaxation and has the added bonus of turning into a bed. The reclining feature is just the cherry on top
I'm in love with this! It's the ultimate relaxation spot. The adjustable features allow for personalized comfort, and it easily converts into a bed, making it super convenient for when we have friends over
Whether I'm reading a book, watching TV, or just relaxing, this sofa provides the ULTIMATE comfort.
Happy with this sofa. It's got a great modern look that I love. The size is perfect. It's a bit stiffer than I'm used to, but still good.
What a fantastic find! It's so versatile and comfortable. Whether I'm lounging to read a book or accommodating an overnight guest, it's just perfect. The design is sleek and modern, fitting perfectly with my home decor
I absolutely adore how comfortable this sofa is! Highly recommend.
This piece is a lifesaver in a small apartment. It's incredibly comfortable for sitting or lying down, and the ability to adjust it to your liking is fantastic. It's also very easy to clean, which is a bonus
Never knew I needed this until I got it. It's become the go-to spot in our home for relaxation. The transition from sofa to sleeping area is seamless, making it ideal for guests or lazy weekends. Plus, it looks fantastic in our space
I'm absolutely thrilled with this purchase! It's the perfect blend of comfort and functionality. By day, it's a stylish addition to my living room, and by night, it transforms into a cozy sleeping space. The reclining feature is a game changer for movie nights
This has exceeded all my expectations! It's comfortable, stylish, and the reclining feature adds an extra level of luxury. It's been a hit with guests, and the easy conversion into a bed makes it incredibly practical
The sofa is nice and fits perfectly in my basement. It's comfortable for the most part, but I added some extra pillows for more comfort. Giving it 4 stars for overall value and style.
My family loves this! It's comfortable for daily use and easily converts into a bed for guests. The reclining feature is a hit for movie nights. It's well-built and looks great in our home
So happy with this purchase! It offers the perfect combination of comfort, style, and functionality. The ability to recline and convert into a bed makes it a versatile piece for any home.
I placed this sofa in my home office, and it's completely changed the vibe. It's stylish and fits perfectly with the minimalist theme I was going for.
I was skeptical at first, but this has become my favorite piece of furniture. It's so versatile and comfortable, whether I'm sitting up or lying down. The design is sleek, and it fits beautifully in my living room
I've had this sofa bed for a few weeks now, and it's amazing. The comfort level is top-notch, perfect for long movie marathons. The minimalist design fits well with my other furniture. It's a stylish, comfortable, and practical addition to my home.
This is a game changer for small living spaces. It's incredibly comfortable and functional, with a seamless transition from sofa to bed. The reclining feature is perfect for relaxing, and it looks great too