SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 5-20 Business days |
Canada, Europe | 5-20 Business days |
Australia, New Zealand | 5-20 Business days |
Central & South America | 5-25 Business days |
Asia | 5-20 Business days |
Africa | 5-25 Business days |
*This doesn’t include our 1-3 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of heston.store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of heston.store.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer assembly for this mower is minimal, making it quick to get started. It's well-constructed, straightforward to maneuver and clean, and performs its job effectively with low noise levels. The 7.5 A battery provides a 40-minute runtime on dry grass, and it efficiently collects leaves at maximum speed. The mulching feature also works well. Although the cell phone pouch seems unnecessary to me, it could be useful for those who like to make calls or listen to music while mowing.
A month into using the EGO cordless power mower, I'm confident in my purchase. It fulfills all my expectations and improves upon the gas-powered mower I had been using for 40 years in every aspect. It's lighter, easier to maneuver, cuts effectively, has well-designed controls, and offers the best battery life in the industry, which was my main reason for choosing it.
Transitioning from a 6 horsepower Snapper that no longer worked, I opted for this mower due to my positive experience with EGO's leaf blower and hedge trimmer. The setup was quick and straightforward. I noticed the blades were sharper than I was used to, which contributed to its effective cutting, even managing to trim evergreen tree roots and onion grass in one pass—tasks that previously required multiple attempts with my old mower. This new model is significantly lighter, making it easier to handle, and it completed the job in 45 minutes instead of an hour, leaving two out of five battery cells unused.
The product seems solid, lightweight, and has a long battery life, though getting used to the maneuverability takes some time. Overall, it's a worthwhile purchase.
An excellent choice for average-sized yards, this mower impresses with its suction capability for bagging, effectively picking up leaves and straws. Its lightweight design enhances ease of use.
The mower is of good quality, lightweight, and the battery lasts impressively long, often running for 1.5 hours on a single charge. It also operates much quieter and cleaner than gas mowers.
I bought this mower to accommodate my husband's inability to do extensive yard work. It felt a bit awkward at first but became more manageable with use. The battery performed as advertised, and the convenience of not dealing with gas and oil is a major advantage.
This EGO model, with variable speed control for the self-propelled feature, is highly recommended. It excels in cutting, efficiently captures clippings and oak leaves, and is easy to store thanks to its foldable design. The battery's hour-long lifespan is sufficient for large yards, and its fast charging is a bonus. This is the best mower I've used, outperforming both smaller electric and gas models.
As my first electric mower, this model has exceeded expectations. It handles Bermuda grass well, maintaining performance even in thicker, fuller areas of the lawn without straining or slowing.
This mower cuts very well and is notably lightweight. However, the stated battery life doesn't quite meet expectations for 0.5 acres, requiring two charges to complete 0.4 acres. I bought an additional battery to accommodate this.
The LM2130 performs admirably on my large yard, offering convenience with its battery compatibility with my snow blower. It's powerful, easy to operate, and simple to clean and store, making it a preferable alternative to gas mowers.
After a disappointing experience with a Mikita electric mower, the EGO electric mower has proven to be exceptionally robust, handling any grass condition with ease. Its performance validates EGO's reputation in battery-powered equipment, making it a worthy investment for those with demanding lawn care needs.
The battery life and ease of use of this mower are commendable, with it delivering a consistently good cut across the lawn.
Despite initial skepticism about battery mowers, this EGO model has proven to be a superior replacement for my old gas mower. It offers an excellent cut, quiet operation, convenient height adjustment, and compact storage, making it a highly recommended upgrade.
This is my second purchase of the same model due to the first one wearing out from normal use. Its ease of use and lightweight design remain its strong points.
My limited use has been very positive, highlighting its quiet operation and compact storage as key benefits.
Already a fan of EGO's chainsaw, I opted for their lawnmower and found it to be equally reliable and efficient, prompting me to gradually switch to EGO products entirely.
Echoing other positive reviews, this mower delivers a clean cut, and owning two 5ah batteries ensures I can complete mowing my fairly large yard without interruption.
The mulching insert is the only aspect of this mower that could be improved, as its removal and reinstallation can be cumbersome.
Testing different blades provided with the mower, I found the eco blade to be the most efficient, offering a satisfactory cut while conserving enough battery for additional tasks, despite the high lift blade providing the most even cut.
While it doesn't match the cutting quality of my Honda HRX, this model excels in ease of use and overall performance, making it a minor concern compared to its benefits.
This EGO mower has outperformed my expectations, especially with its self-propelled feature and battery efficiency, making it superior to my previous Cub Cadet mower.
As a 56-year-old, I appreciate the lightweight design and excellent cutting performance of this mower, making lawn care easier and more enjoyable.
The mower is nearly perfect except for occasionally missing tall grass blades, a problem solved by newer models with dual blades.
Exceptional at mulching, this mower's battery life exceeds my yard's needs, making it a highly effective tool for lawn care.
This third EGO mower I've owned is lighter and cuts better than previous models, offering easy maneuverability and maintenance.
Initially skeptical, I quickly recognized the distinct advantages of this mower over traditional gas-powered models, marking it as a valuable investment for my lawn care routine.
This mower outperforms competitors like Kobalt, offering better battery life and a broader range of tools, justifying its higher cost with superior performance and reliability.
After several uses, I'm impressed by the long battery life, quiet operation, and lightweight design, making it a highly recommended alternative to gas-powered mowers.
The EGO mower excels in handling dense, forest-like yards with ease, offering quiet operation and efficient mulching capabilities, making it a standout choice for challenging landscapes.
Matching or exceeding the power of gas mowers, this model offers convenience, ease of storage, and simple operation, eliminating the need for traditional mower maintenance.
Improved over older models, this mower features dual blades, enhanced self-propulsion, easier battery management, and better overall performance, making it a pleasure to use.
Seeking hassle-free lawn care, I found this mower's ease of use, adjustable cutting height, and self-propelled feature perfectly suited to my needs, streamlining my lawn maintenance routine.
The twin-blade system and high torque make this mower capable of handling tall grass with ease, offering significant battery life and a lightweight design that rarely requires the use of its self-propelled feature.
Operating this mower is a breeze thanks to its quiet, powerful performance and efficient bagging capability, with plenty of battery life to complete the task.
Although the battery depletes faster than expected, purchasing an additional battery ensures uninterrupted lawn care, underscoring the mower's quality and value.
Adjusting to this quiet and smooth mower can take some time, and larger lawns may require more than one battery charge, but its quality is undeniable.
This solid, quiet mower offers good maneuverability and battery life, comparable to mid-range gas mowers, with occasional blade wobbling as the only minor issue.
The mower's lightweight design makes the self-propelled feature almost unnecessary, offering ample battery life for small yards and simplifying maintenance compared to gas mowers.
While suitable for frequent lawn maintenance in suburban areas, it struggles with taller grass in rural settings, challenging claims of surpassing gas mower power.
Reducing my lawn mowing time significantly, this mower has enhanced my yard care routine with its efficient performance.
Assembly is straightforward, cutting performance is outstanding, and its quiet operation and low profile make it a standout choice for any lawn.
I appreciate the environmental benefits of using a battery-powered mower, significantly reducing noise and eliminating emissions, without compromising on performance.
While it excels in most aspects, taller grass does challenge it slightly, but adjusting the cutting height and pace easily overcomes this.
The ability to fold and store vertically is a huge space saver in my garage, making it one of the most convenient mowers I've ever owned.
Transitioning from a gas mower, I was skeptical, but this EGO model has exceeded all expectations with its power, efficiency, and quiet operation.
The variable speed control is a game-changer, allowing for precise control over the mowing pace, enhancing the overall ease of use.
Despite its high price, the quality, performance, and convenience of this cordless mower justify the investment, outperforming traditional gas mowers.
The dual-blade system provides a superior cut, making my lawn look professionally maintained with minimal effort.
Lightweight and easy to store, this mower has transformed my lawn maintenance routine, making it less of a chore and more of a pleasure.
Battery life is exceptional, allowing me to finish my medium-sized yard on a single charge with power to spare.
The self-propelled technology and touch drive make it a breeze to use, significantly reducing effort and time spent on lawn care.