SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 5-20 Business days |
Canada, Europe | 5-20 Business days |
Australia, New Zealand | 5-20 Business days |
Central & South America | 5-25 Business days |
Asia | 5-20 Business days |
Africa | 5-25 Business days |
*This doesn’t include our 1-3 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of heston.store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of heston.store.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My journey as a coffee enthusiast has been filled with trials and tribulations, a quest for the elusive perfect cup of coffee that could rival the offerings of my favorite cafes. This quest seemed endless until I stumbled upon the 20bar Espresso Coffee Maker. Skeptical yet hopeful, I welcomed this sleek, sophisticated machine into my home, not fully prepared for the impact it would have on my daily coffee ritual. The machine's promise of delivering café-quality espresso, cappuccino, moka, and latte was enticing, yet part of me doubted whether a home espresso machine could truly meet my exacting standards.These doubts were quickly dispelled with the first use. The rich, robust espresso it produced, complete with a creamy, dreamlike crema, was nothing short of a revelation. The powerful 950W motor and the precision of the high-pressure 20bar pump extracted flavors I didn't know my coffee beans were capable of holding. The integrated milk frother allowed me to expand my repertoire to include lattes and cappuccinos, each frothy concoction a testament to the machine's versatility and quality.The 1.5L water tank facilitated the hosting of multiple guests, allowing me to showcase my newfound barista skills without the hassle of constant refills. It's become more than just a coffee maker; it's a ritual, a moment of pure pleasure that starts each of my days on a high note. The sleek design has turned it into a kitchen centerpiece, drawing the eye and often becoming a conversation starter. This machine hasn't just lived up to my expectations; it's surpassed them, redefining what I believe is possible from home-brewed coffee.
Since introducing this espresso coffee maker into my home, my coffee experience has been nothing short of revolutionary. The machine's powerful 950W motor and 20bar pressure pump work in harmony to extract espresso shots that rival those of my favorite coffee shop. Its sleek design not only complements my kitchen aesthetic but also proves to be a conversation starter with guests. With the ability to brew multiple cups back-to-back, it has become an essential part of my entertaining toolkit. It's a testament to how a perfect cup of coffee can make any moment special.
This coffee machine has transformed my mornings into a delightful ritual. The high-pressure pump ensures that each espresso shot is a masterpiece of flavor and aroma, with a crema that speaks volumes of its quality. Its integrated milk frother allows me to explore a variety of coffee drinks, from cappuccinos to lattes, each more delicious than the last. Despite its professional-grade capabilities, it's incredibly user-friendly and fits seamlessly into my kitchen. It's not just a coffee maker; it's a gateway to daily indulgence.
Never in a million years did I think I could impress my friends with my coffee-making skills, but here we are. This espresso machine, with its easy-to-use features and professional results, has boosted my confidence in the kitchen. The milk frother was the cherry on top, allowing me to venture into lattes and cappuccinos. Every cup feels like a pat on the back.
This machine is a must-have for any coffee enthusiast.
I really like this coffee machine. The extracted coffee machine has a good taste and is very affordable
Transitioning from daily café visits to home-brewed coffee was a decision driven by a desire for convenience, but I was unprepared for the sheer joy that the 20bar Espresso Coffee Maker would bring into my life. From the outset, it was clear that this machine was designed with both the novice and the experienced coffee aficionado in mind. Its intuitive operation made it simple for me to dive into the world of espresso making, experimenting with various coffee types and milk textures. The compact design belied its powerful performance, fitting seamlessly into my kitchen without taking up precious space.Each morning became an opportunity for creativity, a challenge to craft the perfect cup of coffee, from the rich and intense espresso to the smooth and velvety latte. The high-pressure pump and efficient motor ensured that each cup was a masterpiece, a blend of robust flavors and aromas that awakened my senses and started my day on an invigorating note. The integrated milk frother, a feature that I initially overlooked, quickly became indispensable, adding a professional touch to my lattes and cappuccinos that I had thought only a café could achieve.This machine has transformed my morning routine into a cherished ritual, bringing the sophistication and quality of café coffee into the comfort of my home. It's not just about saving time or money on café visits; it's about the satisfaction of mastering the art of coffee making, a skill that this machine has made both accessible and enjoyable.
Its compact size belies its powerful coffee-making capabilities.
The powerful 950W motor heats up quickly, streamlining my morning coffee ritual.
I really like the appearance of this coffee machine, with complete accessories, it's really easy to use
The addition of the 20bar Espresso Coffee Maker to my kitchen has redefined the concept of entertaining at home. Gone are the days of serving instant coffee or making hurried trips to the nearest café to impress my guests. Now, I have the ability to offer an array of professionally crafted coffee beverages, turning each gathering into an event reminiscent of a visit to a luxury café. The process of selecting beans, grinding them to the perfect consistency, and watching as the machine works its magic has become a ritual that both I and my guests look forward to.The anticipation, the rich aroma that fills the room, and the final reveal of a perfectly brewed cup of coffee create moments of genuine delight and appreciation. The large water tank and energy-efficient motor ensure that these moments can be shared freely and frequently, without the concern of excessive energy consumption or the need for constant refills. This machine has not only elevated my hosting game but has also instilled a sense of pride in my ability to serve café-quality coffee from my own kitchen.It's become a symbol of hospitality, a testament to the love and care I put into entertaining. The sleek design and powerful performance of the 20bar Espresso Coffee Maker have made it an indispensable part of my home, one that brings joy, connection, and a touch of luxury to every cup it brews.
This espresso machine has been a game-changer for my early mornings. Quick, efficient, and consistently delicious – it's everything I need to start my day right.
Finally, a machine that matches cafe-quality coffee at home.
As someone who values both efficiency and luxury, this espresso maker has been a dream come true. The quick heating time, courtesy of its 950W motor, means my coffee is ready in no time, without compromising on taste or quality. It's like having a personal barista ready at all hours.
Making moka and latte at home has never been easier or more delicious.
Energy-efficient without compromising on performance—impressive!
As someone who's conscious about energy use, I appreciate the machine's efficiency. It heats up quickly and makes multiple cups without a noticeable impact on my electricity bill. Plus, the coffee tastes fantastic, which is always a win.
A versatile machine that has elevated my daily coffee routine.
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User-friendly controls made it easy for me to perfect my barista skills.
Matches my expectations 💅
I was amazed at how such a compact machine could produce such powerful and tasty coffee. It fits perfectly in my small kitchen, proving that great things come in small packages.
Compact design fits perfectly in my small kitchen without taking up much space.
I never knew how much I'd enjoy making coffee until I got this machine. The easy-to-follow instructions and user-friendly features have made me feel like a barista in the making, experimenting with different coffee drinks and finding my favorites.
Perfect espressos every time! The 20bar pressure really makes a difference.