SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 5-20 Business days |
Canada, Europe | 5-20 Business days |
Australia, New Zealand | 5-20 Business days |
Central & South America | 5-25 Business days |
Asia | 5-20 Business days |
Africa | 5-25 Business days |
*This doesn’t include our 1-3 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of heston.store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of heston.store.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
We purchased and installed a round black glass basin that impresses with its exceptional quality and heft. It arrived securely packaged, fully meeting our expectations and included all necessary installation components. Its installation was straightforward, making it an ideal addition to our compact powder room.
This vessel basin is truly a masterpiece. It surpasses its online representation in beauty, consistently drawing compliments. Installation was a breeze. A simple wipe with a damp cloth is all it takes to maintain its pristine appearance.
This is the finest basin I've ever had the pleasure of using. It was securely packaged, arrived ahead of schedule, and was simple to install. Its beauty brings a smile to my face every time I see it.
I am delighted with this basin. Though we have yet to install it, I am confident it will enhance our bathroom's aesthetic. The quality is impressive, and I hope it retains its color over time.
I appreciate the aesthetic it brings and found it easy to put together.
The glass vessel basins are of commendable quality and beauty. Although minor air bubbles are present, the glass is generally clear and lustrous. It was a pleasant surprise to find that both the pop-up drain and pipes were made of coated metal, a step up from the common plastic options.
It arrived in perfect condition, thanks to excellent packaging, and the colors are even more stunning in person. It's absolutely perfect.
Set against black walls and matte gold details, this vessel basin looks incredible. The textured exterior brilliantly catches the light, adding a sparkling character to the room and perfectly completing the desired look.
The basin is gorgeous, but maintaining it requires bi-weekly cleaning with vinegar to prevent hard water stains.
The basins were very well packaged and delivered swiftly. They are notably heavy. Among the two I ordered, one features four small bubbles within the glass, indicative of its handcrafted nature, while the other is flawless. Overall, I am pleased with these purchases.
It matched the photo perfectly and arrived in impeccable condition.
I am beyond satisfied with the vibrant colors and durability. It arrived sooner than expected, complete with all necessary parts, and was very well packaged. I'm absolutely thrilled with this purchase.
The delivery was prompt and dependable, with outstanding quality.
This basin is stunning, boasting high-quality craftsmanship.
Inspired by the beauty of this bowl, I designed my entire powder room around it. Completely worth the investment.
The basin and faucet are both incredibly beautiful and robust.
I am extremely happy with this purchase; the basin is sizable and deep.
Its unique design has become a highlight of my bathroom.
I highly recommend this basin for its exceptional finish. It surpasses its photographic representation.
Unfortunately, several parts were missing, hindering the installation process.
I find the basin to be quite unattractive.
Adding this sink to my cart was the first step to achieving a luxe bathroom vibe. It blends style, quality, and simplicity beautifully.
The modern design has seriously turned my bathroom into a contemporary oasis. It's perfect for those who appreciate the finer details.
The faucet's durability and elegance are the perfect matches for the glass vessel. It feels like a luxury hotel bathroom now.
Everything you need comes right in the box. The setup was so straightforward, making the whole experience stress-free.
The glossy finish is a dream to clean. It stays looking fresh and clean with minimal effort.
Not just a sink but a centerpiece. It elevates the whole room with its sophisticated design and sparkling finish.
Ready to take your bathroom to the next level? This sink combo does just that. It's stylish, high-quality, and easy to keep clean.
The surface sparkles and shines, completely transforming the space. It's the first thing people comment on when they see my bathroom.
Installing it was easier than I thought. It's great not needing a plumber and being able to do it myself.
This sink was a major upgrade for my bathroom. It's not just functional but a statement piece that adds a luxurious touch.
Highly recommend this sink. The finish is excellent, and it looks even better in person than in the photos.
It adds such a unique touch to my bathroom. Really stands out.
Super pleased with this purchase. It's big, deep, and looks amazing.
This sink is gorgeous, and the faucet matches perfectly. Feels very sturdy.
Designed my entire powder room around this sink, and it was totally worth it. It's that beautiful.
This sink is a stunner, seriously high-quality stuff.
Delivery was quick and the quality is fantastic.
Super happy with the vibrant colors and sturdiness. It arrived sooner than expected, complete with all parts and was packaged very well. Absolutely ecstatic!
It looks just like the pictures and came in mint condition.
Haven't installed them yet, but both came really well packaged. They're quite heavy, signaling good quality. One has tiny bubbles inside the glass, but it actually adds to the charm. Overall, very happy with them.
It's beautiful, but keeping it free from hard water marks needs a bit of effort. A vinegar wipe down twice a week does the trick though.
It looks incredible against my black walls with matte gold accents. The outer texture catches the light beautifully, adding a sparkling touch to the whole room. Exactly what I wanted!
It arrived perfectly with no damage, and the colors are even more vibrant in person. Absolutely perfect, and I'm thrilled!
Was pleasantly surprised by the quality of these glass vessel bowls. The glass is super clear with a few air bubbles that add character. Even the drain and piping are high-quality metal, not the cheap plastic you sometimes get.
The sink is stunning, but I've noticed the water doesn't fully drain out, which is a bit annoying.
The look of this sink is just phenomenal, and putting it together was no hassle at all.
So excited about this sink! We haven't got it installed yet, but just looking at it, you can tell it's going to make our bathroom pop. Really impressed with the quality, and fingers crossed the color stays as vibrant as it is now.
Hands down the best sink I've ever had. It arrived earlier than expected, packaged like a treasure, and the installation was straightforward. Every time I walk into the bathroom and see it, it brings a smile to my face.
This sink is absolutely a work of art. It's even more gorgeous in person than in the photos, and everyone who sees it can't stop complimenting it. Cleaning it is so easy – a quick wipe and it's like new again.
Finally upgraded my bathroom with this glass vessel sink and wow, it's a game-changer. The quality is top-notch, feels solid, and the packaging was super secure. Installation was a breeze, and it looks stunning in our small powder room. Couldn't be more pleased!
While the basin is visually appealing, it does not drain completely, leaving water to stand, which is quite annoying.