SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 5-20 Business days |
Canada, Europe | 5-20 Business days |
Australia, New Zealand | 5-20 Business days |
Central & South America | 5-25 Business days |
Asia | 5-20 Business days |
Africa | 5-25 Business days |
*This doesn’t include our 1-3 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of heston.store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of heston.store.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As avid coffee enthusiasts who find frequent Starbucks visits over budget, we sought an alternative to our unsatisfactory Keurig pods. Despite the high cost of espresso machines, we found a mid-priced option that exceeded our expectations. The coffee quality has left us thoroughly satisfied, highlighting the ease of cleaning and straightforward setup.
After my K-Cup brewer gave out, I delved into research for a replacement, poring over countless reviews. Just when I was about to make a decision, a crucial review shifted my perspective entirely. Despite numerous attempts to find a quality K-Cup coffee, I faced constant disappointment. I believed persistently trying new brands would lead to success until a review highlighted that the issue lay with the K-Cup machines themselves, not the coffee. This revelation led me to reevaluate my desires, realizing that I sought not convenience but quality in my coffee. Opting against another K-Cup machine, I invested in an espresso machine, seeking a superior coffee experience each morning. This decision has remarkably enhanced my daily routine, proving that the quality of coffee truly depends on the machine. Now, I enjoy the luxury of choosing from various coffee styles daily, thanks to the machine's easy-to-use features and versatility in brewing options, ensuring the perfect temperature and quantity for each cup.
This Espresso Machine is a versatile coffee maker capable of brewing a range of coffee drinks, in addition to providing hot water for tea or hot chocolate. Operating at 198 degrees, it's straightforward to use. Maintaining cleanliness of the machine and the frothing wand is crucial to prevent mineral and bacterial buildup. It's also a stylish addition to any kitchen. Absolutely a five-star product!
This espresso machine is a valuable addition to any kitchen, blending in seamlessly with its aesthetic appeal and occupying minimal counter space. Its simplicity and efficiency make it ideal for crafting the perfect espresso, and I suggest considering the bundle with the espresso glass or pitcher for a complete experience. Highly recommended for its compactness and ease of use.
Featuring digital temperature control, this espresso machine guarantees water is heated to the ideal temperature for extracting espresso. It's equipped with a pressure gauge for monitoring extraction pressure and a steam wand for frothing milk, enhancing cappuccinos and lattes. The option to select single or double shots, and the ease of cleaning thanks to the removable water tank and drip tray, contribute to its appeal. Its straightforward interface, timeless design, and superior performance and value make it outstanding, regardless of your preference for pre-infusion.
I've always been a bit of a coffee aficionado, constantly on the hunt for that perfect cup of espresso or cappuccino that you'd expect to find in a quaint café in Italy. Imagine my delight when I stumbled upon this marvel of a machine. Right from the get-go, it was a game-changer for my mornings. The ease with which it whips up a rich, aromatic espresso is something to behold. The built-in feature that froths milk to a silky perfection adds an indulgent, creamy layer to my cappuccinos that I never thought possible at home. It's incredibly user-friendly, with intuitive controls that allow me to customize my coffee to my exact liking – from the strength of the brew to the temperature of the milk. The sleek design is a sight for sore eyes in my kitchen, blending seamlessly with the rest of my appliances. The convenience of having a café-quality beverage without stepping out of my pajamas is unmatched. It's not just a machine; it's my personal barista that never fails to start my day on a high note. The aroma of freshly brewed coffee that fills my kitchen every morning is a gentle, yet effective, wake-up call. I've become quite the coffee snob among my friends, always eager to show off my latte art skills, thanks to this incredible device. It's truly a staple in my daily routine now.
Gifting this to my partner for Christmas has become a daily joy for him, as he utilizes it each morning. He appreciates its ease of maintenance and its capability to produce exceptional home-made espressos and various coffee creations. For optimal use, we found watching instructional videos on YouTube beneficial.
This elegant coffee maker has completely revolutionized my morning routine. Its ability to effortlessly deliver rich, aromatic espresso and velvety-smooth cappuccinos is nothing short of amazing. The milk-frothing feature adds that luxurious, cafe-quality finish to every cup. With customizable settings, I can tailor my coffee exactly how I like it—strong and invigorating. Its sleek design not only saves space but also adds a modern touch to my kitchen. It's incredibly user-friendly, making my once daunting morning coffee ritual now a simple, enjoyable process. Truly, it's like bringing a piece of the coffee shop home.
Producing rich espresso shots with perfect crema and equipped with an excellent milk frother wand, this machine makes crafting lattes and cappuccinos a breeze. Its design is incredibly user-friendly, making it accessible even to those new to coffee making. The controls are intuitive, simplifying operation.
I must admit, becoming my own barista has been an unexpectedly delightful journey, all thanks to this remarkable coffee machine. The first thing that struck me was its elegant design, which fits perfectly into the aesthetic of my kitchen. But more importantly, the quality of the espresso and cappuccino it brews is simply unmatched. The built-in feature for milk adds a luxurious, creamy froth that elevates each cup to cafe-quality. It's fascinating how it manages to capture the essence and richness of the coffee beans, delivering a robust flavor that's both smooth and invigorating. The customizable settings are a dream, allowing for precise control over every aspect of my coffee, from temperature to strength. The convenience and simplicity of pressing a button and receiving a perfectly crafted beverage is a luxury I didn't know I needed. It's not just a coffee machine; it's a ticket to exploring a world of coffee right from the comfort of my home.
This espresso machine has quickly become a household favorite. Like many in my family, I have a penchant for strong coffeeOver the years, we've gone through countless coffee makers in search of the ideal one, often settling for something less than perfect.
This is the third espresso machine I've owned, ranking as my second favorite. It's user-friendly and brews a delicious espresso, not to mention it has a stylish design.
I'm absolutely enamored with this coffee machine. It's like having a professional barista in my own kitchen, producing perfectly brewed espresso and creamy cappuccinos every single time. The built-in milk frother works wonders, creating that ideal froth for a truly indulgent drink. The ability to adjust settings for personal taste preferences makes it feel like a personalized coffee experience. It's compact, stylish, and incredibly efficient, fitting seamlessly into my daily life. Cleaning it is hassle-free, which is a huge bonus. This machine has become an indispensable part of my morning, kick-starting my day with a little luxury.
Returning from a trip to Italy, I was on a quest to replicate the authentic espresso experience. This machine has met that desire, bringing a taste of Rome into my home. 😊
The machine is straightforward to operate. There was a minor hiccup with a missing part, but the customer support team has been incredibly supportive throughout the process.
I never imagined myself becoming so passionate about coffee until I brought this remarkable device into my home. This isn't just any coffee machine; it's a gateway to consistently exquisite espresso and cappuccino that rivals any high-end café. The process is astonishingly straightforward – with the touch of a button, it grinds, tamps, and brews coffee that has a depth of flavor I've only ever experienced in Italy. The milk frother is the cherry on top, creating velvety foam that transforms a simple coffee into a luxurious treat. The customization options are a dream come true for someone who likes their coffee just so. Being able to adjust everything from the grind size to the milk temperature means each cup is tailored to perfection. Not to mention, the design of the machine is sleek and modern, making it a statement piece in my kitchen. It's also surprisingly easy to clean, which is a huge plus for someone who uses it as frequently as I do. The joy and satisfaction of crafting my own perfect cup of coffee each morning have become a cherished part of my daily ritual. My family and friends are always impressed by the professional-quality beverages I serve, and I've found great pleasure in sharing my newfound love for coffee-making. This machine has not only elevated my coffee experience but has also become a centerpiece of social gatherings at my home.
Gifting these espresso machines for Christmas brought immense joy to both recipients. They've reduced their expensive coffee runs and have enjoyed crafting their own flavorful concoctions. I'm delighted by how much they cherish their gifts.
This compact machine is impressive. It brews excellent beverages and offers great value for money, suggesting durability and solid construction.
Having this coffee machine has elevated my coffee experience to new heights. The espresso it brews is simply divine, capturing the essence of high-quality coffee beans with precision. The addition of the milk frother is a stroke of genius, enabling me to enjoy creamy cappuccinos without stepping foot outside. I'm particularly fond of the customizable settings, which let me play barista and fine-tune my drinks to perfection. The sleek design of the machine adds a touch of sophistication to my kitchen, while its ease of use ensures my coffee-making process is both fun and effortless. It's become an indispensable part of my day, offering not just a cup of coffee, but a moment of genuine pleasure.
This espresso machine is fantastic, featuring a versatile wand that's perfect for creating lattes and cappuccinos with its fine yet dense foam. It's a lifesaver on busy mornings, brewing coffee in just 20 seconds before I head out to work.
This machine keeps it simple without too many bells and whistles, featuring a sleek, professional appearance but with user-friendly operations. Mastering the correct grind size and amount requires a bit of experimentation, but achieving a perfect double espresso becomes effortless afterward. Cleaning is easy, though it's crucial to descale regularly to prevent clogging from mineral buildup. I haven't used the milk frother, so I can't speak to its performance, but it appears to be efficient and straightforward to clean.
Creating the perfect cup of coffee has truly been a revelation. I was skeptical, but freshly grinding beans makes an undeniable difference in both taste and fragrance. It's like unlocking a new level of coffee enjoyment. 🧡
I have absolutely no complaints about this purchase. It's priced well and performs excellently for my daily coffee needs. I wholeheartedly recommend it!
Ever since this coffee wizard graced my countertop, mornings have taken on a new level of excitement. The sleek, compact design belies the powerhouse it is, brewing espressos and cappuccinos that would make a barista nod in approval. What's truly impressive is the milk frothing feature, which whips up a perfectly airy and creamy froth every single time, making each sip a heavenly experience. The machine's intuitive interface makes it incredibly easy to use, allowing me to customize my drinks to my heart's content. Whether it's adjusting the grind size or the milk temperature, I have complete control over my coffee's taste and texture. The quality of the beverages it produces has turned my home into the new favorite coffee spot for friends and family. It's amazing how this device has not only improved my coffee game but also turned me into a more sociable and hospitable host.
This is my inaugural venture into the world of espresso machines, having previously settled for instant coffee. The simplicity of use, ease of maintenance, and, most importantly, the superior taste of coffee it delivers have transformed my mornings. I have no grievances whatsoever.
This machine excels at making espresso, becoming a staple in my morning routine. On weekends, it's a centerpiece for gatherings, where my friends and I relish the coffee it produces. It's a unanimous favorite.
Given its cost and capabilities, I'm completely content with what this machine offers and its sleek appearance.
As a parent and coffee lover looking to cut back on daily Starbucks runs to save money, I decided to invest in this espresso machine. My husband and I have used it daily for the last three weeks. Initially, setup was a bit challenging, but it's proven to be a valuable purchase that I only wish I had made sooner.
Bringing this sophisticated coffee-making wizard into my life has completely transformed my mornings. The quality of espresso and cappuccino it produces is nothing short of extraordinary, striking the perfect balance between robust flavor and smooth texture. The integrated milk frother works like magic, effortlessly creating that creamy froth that is essential for a genuine cappuccino experience. What's truly impressive is how this machine simplifies what I thought was a complex process into something so simple and accessible. The customizable settings are a godsend, allowing me to play barista and fine-tune my beverages to match my precise taste preferences. The machine itself is a sleek, stylish addition to my kitchen, boasting a design that is both elegant and functional. Cleaning it is a breeze, which is a significant factor considering how often I find myself using it. It's become the highlight of my morning routine, offering a moment of indulgence before I start my day. The aroma of freshly brewed coffee that it emits is intoxicating, filling my home with a sense of warmth and comfort. It's not just a machine; it's a daily luxury that I look forward to. Whether I'm hosting a brunch or simply enjoying a quiet morning, this device has upped my coffee game immensely, making every cup an experience to savor.
It was gifted to me and it works great, very easy to use and the milk froths just the way I like.
Having this coffee machine has been a game-changer for me. It crafts exquisite espresso and cappuccinos that rival my favorite cafes, right from the comfort of my home. The feature for frothing milk is phenomenal, adding a professional touch to each drink. What impresses me most is the customization it offers, allowing me to experiment with different coffee strengths and milk textures. Its design is both sleek and functional, making it a standout appliance in my kitchen. Plus, its intuitive operation makes brewing a breeze. It's truly elevated my coffee experience, making every morning a bit more special.
This an excellent product.. I like the fact of making an espresso at home is great.
This coffee machine is a dream come true for someone like me who cherishes their morning cup. The quality of espresso it produces is unparalleled, offering deep, rich flavors with every sip. But the real game-changer is the integrated milk frother, which whips up an incredibly smooth froth for cappuccinos. The customization features allow me to adjust everything to my liking, from the coffee strength to the milk temperature. It's user-friendly, making my coffee ritual something I look forward to each day. The design is modern and elegant, fitting perfectly into the aesthetic of my kitchen. It's not just a machine; it's an essential part of my daily routine, bringing a touch of luxury to my mornings.
Got this as a gift for my son and his family - they love it!!!
When paired with Lavazza coffee, it produces exceptional espresso. I've encountered no significant drawbacks. Its straightforward operation and maintenance, coupled with a superb steam function that I also use for hot chocolate, make it an excellent choice for those seeking a budget-friendly, beginner-friendly option.
I'm not the biggest coffee enthusiast, but my guests are, and they absolutely adore this machine. It's become so beloved that they've jokingly threatened to take it home, thinking I don't use it enough. While I prefer my espresso mixed with other ingredients, according to them, it produces an excellent espresso.
Since I got the cappuccino machine I been having cappuccino every day. I feel like I went back to Italy.
Price delivery and function high standard
Setting it up was straightforward, and once I dialed in the right grind size, the flavor was impressive! Considering its affordability, the quality is remarkable. I've always wanted an espresso machine but couldn't justify the expense of a high-end model, so finding an affordable option that performs well is a win.
Loooove! No more starbucks!
This was a Christmas request from my daughter, and it has exceeded our expectations. The coffee it brews is outstanding in, the machine's quality is top-notch, and its appearance is charming. You'll be thoroughly pleased with it.
This coffee marvel has completely transformed my daily routine. Waking up to the aroma of freshly brewed espresso is now the highlight of my morning. The machine's ability to produce barista-level espressos and cappuccinos effortlessly is nothing short of magic. The frothing feature adds just the right touch of elegance to my drinks, making each cup a luxurious treat. I particularly appreciate the customization options, which allow me to tweak my coffee to my exact liking, experimenting with different strengths and milk textures. The machine itself is a stylish addition to my kitchen, with its modern design and user-friendly interface. Cleaning up is surprisingly simple, making the overall experience fuss-free. Sharing a cup of perfectly brewed coffee with loved ones has become a cherished part of my day, thanks to this incredible machine. It's not just about the coffee; it's about the moments and memories created around it.
Love it so much !
I love how professional and sleek this machine appears. Great addition to my counter.
My mornings have been utterly transformed by this sleek coffee maker. It's astonishing how it churns out espresso and cappuccino that taste as if they're straight from a quaint café in the heart of Rome. The milk frothing capability is particularly impressive, creating that perfect, creamy top layer with ease. What I love most is the simplicity of it all; with just a few buttons, I'm able to craft a drink that suits my exact mood and preference. Plus, its compact design doesn't just save space—it looks absolutely stunning on my countertop. Cleaning is a breeze, too, making the entire experience seamless and enjoyable. Truly, it's like having a personal barista in my own kitchen.
I love the product!