SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 5-20 Business days |
Canada, Europe | 5-20 Business days |
Australia, New Zealand | 5-20 Business days |
Central & South America | 5-25 Business days |
Asia | 5-20 Business days |
Africa | 5-25 Business days |
*This doesn’t include our 1-3 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of heston.store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of heston.store.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
After countless nights spent under the stars, I can confidently say that the 125mm F10 Schmidt-Cassegrain Telescope has transformed my stargazing experience. The clarity and brightness of celestial objects, thanks to its high-quality optics and StarBright XLT coatings, are unparalleled. I was particularly impressed with its computerized GoTo system, which made locating nearly 40,000 celestial objects effortless. Its portability is a game-changer for someone like me who loves remote stargazing adventures. Highly recommend!
The SkyAlign technology in this telescope is a marvel! Setting it up for a night of observing was faster and more accurate than any other telescope I've used. Observing Jupiter with a 10mm eyepiece was breathtaking - the moons and bands were vividly clear. Although some deep space objects appeared dim, the overall experience was incredible. The interactive learning feature also added a lot of value to my sessions, making it not just about observing but learning too. 🌌
I recently ventured into astrophotography and this telescope has been an absolute dream. Its astrophotography-ready features, including camera control for timed exposures, have made capturing the cosmos possible and enjoyable. The portable design, despite its advanced capabilities, means I can take it to my favorite dark sky spots without hassle. A solid investment for anyone looking to explore the night sky in detail.
I was skeptical about investing in a telescope, but this one has been worth every penny. Its high-quality optics and ease of use have made stargazing a regular part of my life. The GoTo system is fantastic for finding celestial objects quickly, and the portability means I can enjoy the night sky from anywhere. It's also been a great educational tool for my kids.They point it on all the possible objects and having so much fun with it!
I've had my share of telescopes over the years, but this one stands out for its user-friendly design and exceptional viewing capabilities. The computerized system is a revelation, making celestial navigation as easy as pressing a button. Additionally, its portability means I can enjoy the night sky from various locations. A top-notch choice for both beginners and seasoned astronomers.
The portability and ease of setup of this telescope have made it my go-to for stargazing. Whether at home or on a remote adventure, it's been fantastic. The clarity of celestial objects, thanks to the optics, is incredible. The GoTo system makes finding objects in the night sky so simple. I've also dabbled in astrophotography with it, and the results have been rewarding.
As someone who loves both technology and the stars, this telescope is a perfect match. Its high-quality optics and computerized GoTo system have made observing the night sky a breeze. The portable design is a huge plus, making it easy to take on stargazing adventures. The interactive LCD screen has also been a great learning tool. This telescope has exceeded my expectations!
I bought this telescope with high expectations, and it has not disappointed. The clarity of the images, whether it's the moon, planets, or deep space objects, is astounding. The GoTo system makes locating celestial bodies a piece of cake. While some deep space objects appear dim, the overall performance is remarkable. It's also incredibly user-friendly, making it suitable for beginners and experienced astronomers alike.You can also explore earth-bound objects around you!
This telescope was a Christmas gift for my son, and it's been a joy for the entire family. The quality of the lenses and the sharp images of planets and stars it provides have made our stargazing sessions unforgettable. It's sturdy, easy to set up, and the SkyAlign technology simplifies alignment. It's been educational and entertaining for both adults and children in our family.
I've been using this telescope for a few months now, and it's been an absolute joy. From the stunning views of Jupiter to exploring deep space objects, every night is an adventure. The setup is straightforward, and the computerized GoTo system is a godsend for quickly locating celestial objects. It's also surprisingly lightweight and portable, making it easy to take on trips
Fantastic telescope for both beginners and seasoned astronomers. The GoTo system is a game-changer. Very satisfied!
This telescope has opened up the universe to me in ways I never imagined. The clarity and detail of celestial objects are incredible, thanks to its advanced optics. The GoTo system has made discovering new stars and galaxies effortless. It's also been fantastic for astrophotography, allowing me to capture stunning images of the night sky. A must-have for anyone passionate about astronomy.
The Schmidt-Cassegrain telescope has been a game-changer for my stargazing hobby. The StarBright XLT coatings provide incredible clarity, making every celestial object pop. The computerized system simplifies the process of finding stars and planets, which has been great for a novice like me. Plus, its portability means I can easily share this experience with friends at different locations.
I've had this telescope for a while and can't recommend it enough. The optical quality is top-notch, and the GoTo system makes navigation a breeze. It's also quite portable, making it perfect for taking on stargazing trips. It's also good for kids, adding an educational element to each observing session in nature.
I've always been fascinated by the night sky, and this telescope has made exploring it so much more accessible and enjoyable. The high-quality optics deliver stunning views, and the GoTo system is incredibly user-friendly. I've also found the astrophotography features to be a great addition, allowing me to capture beautiful images of celestial bodies.
Every stargazing session with this telescope is a new adventure. The SkyAlign technology makes setup quick and accurate, providing more time to enjoy the cosmos. Viewing Jupiter and its moons has been a highlight, with details so clear they take your breath away. This telescope has truly enhanced my appreciation for astronomy.
The portability and ease of assembly have made this telescope my favorite companion for stargazing trips. Its advanced optics and GoTo system allow me to explore the night sky with ease. The interactive LCD screen is a nice touch, making each session both educational and enjoyable. It's a fantastic tool for anyone curious about the stars
This telescope has been an excellent addition to our family's outdoor activities. It's not only provided us with breathtaking views of the night sky but has also sparked a genuine interest in astronomy among my children. The ease of use, portability, and educational features make it a fantastic tool for both learning and entertainment!
Amazing telescope! Easy to use and great for beginners. The views of Jupiter and its moons are incredible. Highly recommend!
Incredible telescope! The clarity is amazing, and it's so easy to use. Perfect for nights spent exploring the stars.
This telescope has brought the wonders of the universe right to my backyard. The high-quality optics provide stunning views, and the GoTo system makes it easy to find and track celestial objects. It's incredibly user-friendly, making it suitable for both beginners and experienced astronomers. The interactive learning feature has also been a great way to learn more about the stars and planets.
This telescope has been nothing short of a revelation for me. The automated tracking system has made observing celestial bodies like the rings of Saturn and the craters of the moon incredibly easy. The portability is a major plus, as I've been able to enjoy breathtaking stargazing experiences from various locations. It's not just a telescope; it's a gateway to the universe.
Great value for the quality. The optics are clear, and finding celestial objects has never been easier. A must-have for any astronomy enthusiast.
Love this telescope! It's portable, easy to set up, and the views are stunning. Perfect for family stargazing nights.
I was initially drawn to this telescope for its astrophotography capabilities, and it has far exceeded my expectations. Capturing the beauty of the night sky has become a passion, and the clarity and detail this telescope provides are phenomenal. Its lightweight design has been perfect for my adventurous spirit, allowing me to capture the stars from new and remote locations
As an avid stargazer, I've found the combination of Schmidt-Cassegrain optics and StarBright XLT coatings to be unparalleled in providing crisp and bright images of the cosmos. The computerized GoTo system is impressively accurate, making celestial navigation both simple and enjoyable. This telescope has elevated my astronomical observations to new heights.
Superb telescope! The clarity and ease of use have exceeded my expectations. It's made stargazing a regular hobby for me.
Fantastic telescope for beginners and enthusiasts alike. The computerized system and portability are outstanding
Absolutely love this telescope! It's lightweight, portable, and offers stunning views of celestial objects. Highly recommend it
This telescope has made learning about astronomy so much fun for my family. The GoTo system is a game-changer. Has a bit of a learning curve. but afterall is amazing.
Great buy! The optics are clear, and setting it up is a breeze. It's made stargazing a regular activity for me.